
Sara Nagy Lamie
Practice Makes perfect
Nasr City, Cairo, EgyptWork Experience
Exams Test Day Operations CoordinatorFull Time
British Council
Sep 2015 - Present -9 yrs, 9 months
Egypt , Giza
- Job Details:Job duties for examination officer assistant: Is to prepare for each exam session starting with scheduling all venue staff, assigning all venue staff in their locations, ensuring that each venue is covered with enough staff on daily basis and ending with preparing letters of assignments for all staff, updating the schedules through out the session, also ensuring that all venue staff’s rate are accurate and updated on the system, revising sign in and sign out hours on daily basis and ensuring that all venue staff documents are available and updated. Extracting and sending all timesheets reports to all staff, ensuring at the end of each month that all payments are revised and following up with the missing payments.
Venue Personnal OfficerFull Time
Sep 2014 - Jun 2016 -1 yr, 9 months
Egypt , Cairo
- Job Details:• Venue Staff Management • Manages specified Examination Venues to meet British Council / Examination board specifications at the examination sites. • Ensuring proper implementation and sufficient staff at each exam venue. • Manage the shift planning (online system for scheduling Invigilators, adding work hours for venue staff and rates) system and ensure full implementation of venue. • Random check on each school of the area on daily basis (attending full working at one or more than one school per day according to business needs). • Analysing and solving any kind of staffing problems or incidents that may occur during the session, reporting and updating ESO (Exam School Officer), ESM ( Exam School Manager)and HOR (Head of Resources) with any kind of events. • To prepare for recruiting new venue staff before exam session: • Advertise for venue staff on an appropriate channel to an appropriate timeline. • Printing applications and short listing for possible candidates for recruitment. • Arrange for the panels required to interview candidates (Invigilators). • Ensure documentation of interviews completed and filed. • Inform candidates of the outcome. • To deliver induction, briefing and training: • Preparing and organising for newly recruited venue staff trainings to make sure they are known and familiar with all required tasks and procedures before the session. • Creating letters of assignments including their pay rates and their working time period, creating schedules for all venue staff members including district venue manager, venue manager, supervisors, senior invigilator, invigilators and ushers. • Ensuring all venue staff documentation throughout Egypt is compliant with British Council policy and responsible for the hiring process of the venue staff team. • Mentor and evaluate each venue manager supervisor’s performance in each school including: applying rules and regulations, managing venue staff, building customer relationship with school administration and on inspections visits. • Assist with specific financial issues processes: • Issue schedules on compliance with British Council scheduling policies and also to help with assigning venue staff in the different exams locations, ensuring that each venue is covered with sufficient staff on daily basis during exams sessions. • Gather and input data to the payroll system. • Monitoring venue staff budgeting and working closely with the venue supervisors, venue officers and venue personnel manager to maintain Cambridge and Edexcel regulations.
InvigilatorFull Time
Apr 2014 - Jun 2014 -2 months
Egypt , Cairo
- Job Details:My responsibilities is to closely following and enforcing exam procedures and regulations, offering advice and guidance to students without allocated seats, checking attendance during examinations, recording details of late arrivals and early leavers and collecting exams and materials from early leavers, ensuring that students do not talk once inside examination venues, invigilating during examinations, dealing with queries raised by students or rreferring them to an appropriate instructor and dealing with examination irregularities in accordance with strict procedures. Monitoring, documenting, addressing and reporting incidences of misconduct, escorting students from venues during the examinations as required (e.g: washrooms), and supervising students while outside examination venues, collecting and collating examinations and materials at the end of the examination in accordance with strict procedures, supervising students leaving examination venues, ensuring that students do not remove equipment or exam material from the venue without authorization and ensuring that students leave venues in an orderly and quiet manner. • Assisting with the preparation of seating plans; • Organizing and labelling of completed examination materials for delivery to appropriate Departmental and Faculty offices .
Costumer CareFull Time
- Job Details:Act as a frontline interface with customers of Sirius XM USA. Role involves responding to customers over the phone and resolving their inquiries. Apply the proper telephone etiquette to satisfy various customer situations. Identify voice skills and how to enhance a good telephone presentation. Understand the impact of attitude in handling calls professionally Apply the elements of building positive rapport with different types of customers over the phone. Follow-up on customer inquires not immediately resolved. Recognize, document and alert the supervisor of trends in customer calls. Provide a Sirius XM global customer service standard. Research billing issues. Research misapplied payments. Sell product and place customer orders in computer system. Display Time flexibility towards shifts as per work floor requirements. Other duties as assigned
Education
Bachelor's Degree in Decoration
German University in Cairo (GUC)Jan 2005 - Jan 2010 - 5 yr
High School - IGCSE
Dar El TarbiahJan 2004
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
photoshop
Russian Culture Centre·2008