Basic Info

Sara Mohamed

3 years

Helwan, Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Telesales Agent at Wasla

Experience Details

Telesales Agent

Sales/Retail

Experienced (Non-Manager)

• Contact customers to promote & offer the product.
• Convince customers of product over the phone
• Customer Experience: work with smile offering “excellent experience” while selling to customers
• Sales target: reach & exceed monthly target


Company Details

Wasla

Maadi, Cairo, Egypt

101-500 employees

Internet/E-commerce, Outsourcing/Offshoring , Telecommunications

N/A

Nov 2014 to Oct 2015 (11 months)
Call Center Agent at Naos Marketing

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

- Log customer details on the CRM.
- Handle Customer's inquires and complaints.
- Contact customers to promote & offer the product.
- Provide customers with product and service information, explaining new features.
- Convince customers of product over the phone.
- Sell product and place customer orders in computer system.


Company Details

Naos Marketing (multinational)

Maadi, Cairo, Egypt

101-500 employees

Telecommunications

N/A

Sep 2011 to Dec 2013 (2 years 3 months)

Achievements


Sales target: reach & exceed monthly target
I was the second best seller in the 2nd month of work.


Education

Bachelor of Arts in Media

Education Details

Bachelor of Arts

Media

Helwan University, Egypt

C / Good / 65 - 75%

Mass Communication Journalism Public relations Translation Human Rights

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

safia zaghloul school

Egypt

2006

A / Excellent / 85 -100%

N/A

safia zaghloul school
2006

Certifications

EduEgypt program
Jul 2010

Certificate details

EduEgypt program

Jul 2010

N/A

N/A

N/A

ITI (Information Technology Institute)

This course includes:
- Voice

Training and Courses

Training/Course Details

Conversational English

Mar 2011

IBI (Instructive British Institute)

Conversational English

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopArabicBusiness DevelopmentCall CenterCall Center AgentCommunication SkillsComputer SkillsConversational EnglishCustomer ServiceE-commerceEduEgypt ProgramEnglishHard WorkerHuman ResourcesInternetMediaMicrosoft OfficeNaos MarketingNegotiatorOffshoringOrganizerOutsourcingProblem SolverRainRetailSalesSupportSurfing The InternetTeam PlayerTelecommunicationTelecommunicationsTelesalesTelesales Agent

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

1-3 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Telesales

Telesales

: Expert

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

1-3 years

Telecommunications

Telecommunications

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Organizer, Problem Solver, Team Player

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