Sara fayez
Operation & Marketing Manager at Medilab International
Nozha, Cairo, EgyptWork Experience
Operation & Marketing ManagerFull Time
Oct 2015 - Present -9 yrs, 9 months
Egypt , Cairo
- Job Details:Sales force effectiveness , Sales & Marketing coordinator , Customer support , Admin System support & Analysis data & Reporting system on CRM Program ·Built and maintained a customer database for existing and potential sales. ·Worked with Microsoft Office tools and transitioned operations to Zoho CRM ·Managed marketing and sales operations for the Egypt branch and later for the Saudi Arabia branch (since September 2023) ·Executed digital marketing strategies and analyzed campaign performance. ·Communicated with clients and prepared sales quotations and service offers. ·Supervised a team of administrative staff, providing guidance and support to ensure successful completion of tasks
Senior Customer ServiceFull Time
- Job Details:Greeted customers and registered their details for smooth service processing. ·Assisted customers by resolving their issues and negotiating the best possible solutions. Greeted customers and registered their details for smooth service processing. ·Assisted customers by resolving their issues and negotiating the best possible solutions.
tele-salesFull Time
Xerox
Jan 2007 - May 2008 -1 yr, 4 months
Egypt , Alexandria
- Job Details:·Acquired new clients and presented customized sales offers. ·Maintained relationships with existing clients to ensure retention and Data Analysis, Automation). ·Coordinated supply chain processes between departments to ensure smooth delivery. ·Achieved monthly sales targets, contributing to company revenue growth.
Education
BA in account
Alexandria University (ALEXU)Jan 2002 - Jan 2006 - 4 yr
Achievements
Experienced and Effective Operations Manager bringing forth valuable Marketing experience and a passion for management. Results- oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. With over 17 years of experience in supporting and managing key sales and marketing operations, I specialize in optimizing business efficiency and developing strategic growth initiatives I have 7+years of expertise in Zoho CRM management and Implementation, customizing the system. Generating reports. And analyzing data to enhance business performance. My experience includes training, technical support, and automation of business processes within Zoho-, helping companies maximize the system's potential. I am passionate about streamlining processes and achieving operational efficiency through innovative digital solutions.
Skills
Languages
Arabic
FluentEnglish
IntermediateFrench
Intermediate