Sara Tarek

Operation Manager at Tourist

Zaytoun, Cairo, Egypt

Tourist

Nov 2023 - Present -1 yr

Job Details:Manage the fleet of vehicles, including coordinating with suppliers and drivers. Provide excellent customer service to clients, including booking reservations and answering questions. Implement and manage SEO strategies to improve the company's online visibility. Create and manage marketing and advertising campaigns on various platforms. Manage the company's website and social media accounts.

Nov 2021 - Jul 2025 -3 yrs, 8 months

Job Details:Provided excellent customer service to clients, including answering questions, resolving issues, and processing orders. Built and maintained positive relationships with clients. Utilized strong communication and interpersonal skills to resolve customer issues in a timely and efficient manner. Processed customer orders and payments accurately and efficiently. Maintained accurate records of customer interactions and transactions. Handled customer complaints in a professional and empathetic manner. Up-sold and cross-sold products and services to increase sales. Contributed to the team's success in achieving sales goals.

Office Supplies and Printing Manage

Nov 2019 - Nov 2020 -1 yr

Job Details:Managed a stationery and advertising office, including social media accounts, platforms, and content management. Communicated with customers to understand their needs and resolve their issues. Organized and managed the procurement of goods and services. Ensured the efficient maintenance of equipment and inventory. Developed and executed marketing campaigns across multiple channels, including social media, email, and paid advertising. Created and managed content for social media, including blog posts, images. Grew and engaged social media audiences through creative and engaging content.

Bachelor's Degree in Business Administration
The Higher Institute of Cooperative and Managerial Studies
Jan 2021