Sara Taha Basyoni

Support specialist ||| at Elmenus.com

Helwan, Cairo, Egypt

Dilara

Jul 2023 - Present -1 yr, 11 months

Aug 2021 - Present -3 yrs, 10 months

Job Details:Chat (Customers & Runners) - Answer customers' inquiries via Chat. provide the right information. - Answer or make outbound transactions to customers to learn about and address their needs, complaints, or other issues with the service. - Respond efficiently and accurately to customers, explain possible solutions, and ensure that customers feel supported and valued. - Engage in active listening with customers, confirm or clarify information, as needed.

Bahga gifts

Aug 2020 - Oct 2021 -1 yr, 2 months

Apr 2019 - Sep 2020 -1 yr, 5 months

Egypt

Job Details:Email & Phone - Respond to all customer inquiries regarding orders, billing inquiries, or any general questions about the service. - Place orders, track shipments, and print invoices for customers. - Process return requests and product complaints. - Handle the customers’ complaints by the official email and Souq website.

Volunteer at Masr elmahrosa balady charity
Volunteering
Mar 2010 - Mar 2017 -7 yrs
Hr Administrator at SMS '' stock market simulation ''
Student Activity
Mar 2015 - May 2016 -1 yr, 2 months