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Sara Samir Mohamed

Assistant manager of operations at Hsbc

6th of October, Giza, Egypt

Work Experience

  • Assistant manager of operationsFull Time

    Hsbc

    Apr 2018 - Present -7 yrs, 2 months

    Egypt , Cairo

    • Customer service executiveFull Time

      Hsbc

      Jul 2015 - Apr 2018 -2 yrs, 9 months

      Egypt , Giza

      • account advisorFull Time

        Raya Contact Center

        Dec 2014 - May 2015 -5 months

        Egypt , Cairo

        • Job Details:I was responsible for handling customer's inquiries as a technical support & for the billing inquires & to give the customer an offer by the end of the call as well, also I handled escalations as a delegate to my team leader

        • Education

        • BA in commerce

          Cairo University (CU)

          Jan 2011 - Jan 2014 - 3 yr

        • High School - Thanaweya Amma

          Al-Noor international School

          Jan 2011 

        Achievements

        Gained the yellow belt & green belt in six sigma training, currently seeking to become a certified internal auditor & improve my skills in the quality assurance, risk management & internal controls.

        Skills

        • Six Sigma DMAIC
        • Quality Assurance
        • Training & Development
        • Team management
        • Account Reconciliation
        • Banking
        • Microsoft Office
        • Certified Internal Auditor (CIA)

        Languages

        • English

          Fluent

        Training & Certifications

        • Lean Six Sigma green belt

          University of georgia·2020

        • Certification of internal Auditing

          IIA·2019

        • HSBC Lean Six Sigma yellow belt training

          HSBC·2018

        • Anti-money laundering

          HSBC·2018
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