Sara Saied

Customer Service AgentFull Time

• Job Details:Provide excellent service and support to customers in the logistics and supply chain industry. serve as the primary point of contact for inquiries, concerns, and requests related to logistics operations, aim to ensure smooth and efficient transportation and delivery of goods, and build a solid relationship with customers to make sure that they are satisfied. I was responsible for: • Respond promptly and professionally to customer inquiries, concerns, and requests related to courier or express shipments via various communication channels such as phone, email, or online platforms. • Follow express shipments and make sure that all related documents are completed to be shipped inside or outside Egypt to avoid delays and penalties. • Contact the warehouse to check shipments’ status. • Coordinate and track courier shipments, ensuring timely pickup, transportation, and delivery of packages while maintaining accurate documentation. • Provide shipment status updates to customers and address any delivery delays or issues proactively, striving to exceed customer expectations. • Provide shipment status updates to customers and address any delivery delays or issues proactively, striving to exceed customer expectations. • Handle and resolve customer complaints or issues related to damaged packages, delivery discrepancies, or missing items, aiming to achieve customer satisfaction.