
Sara Mohamed Abdel Fattah Mohamed Farid
Sales Operations Manager and MIS reporting at BTC
Maadi, Cairo, EgyptWork Experience
Sales Operations Manager and MIS reportingFull Time
BTC
Nov 2018 - Present -6 yrs, 7 months
Egypt , Cairo
- Job Details:*Managing & support the sales team using with process improvement, measurement, tracking and analytics relevant to their functional areas *Track and analyze key metrics including pipeline growth, Achievements against targets *Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. *Refine customer segmentation, assist with territory management, and create a plan and work flow processes. *Managing portfolio & MIS database for Commercial channels and all related concerned Departments (Wholesalers, Corporate, Outbound sales, TAM team, Finance & IT). *Responsible for Stock management & packing order of understanding the company product mix forecast on all sales channels *Communicate with the Marketing & Trade Marketing teams in providing any requested Data base for Marketing activity annual plan. *Working with quality assurance analyst if necessary on our database and aligning with the concerned departments
Sales Coordinator & Executive assistantFull Time
BTC
Nov 2017 - Nov 2018 -1 yr
Egypt , Cairo
- Job Details:Answering phones and routing calls to the correct person or taking messages. Filing and retrieving corporate records, documents, and reports. Helping prepare for meetings. Accurately recording minutes from meetings. Greeting visitors and deciding if they should be able to meet with executives. Using various software, including word processing, spreadsheets, databases, and presentation software. Making travel arrangements for executives. Performing office duties that include ordering supplies and managing a records database Provide general administrative support. Managing executives’ calendars and set up meetings
Admin team leaderFull Time
Feb 2017 - Nov 2017 -9 months
Egypt , Cairo
- Job Details:• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems • Scheduling and coordinating meetings, interviews, events and other similar activities • Sending out and receiving mails • Replying on mails and online channel • Managing documents and files related to students and managements • Operating a range of office machines such as printers and computers • Greeting guests and visitors • Preparing Daily report about student’s leads and registration • Call graduated students to schedule with them technical assessments interviews • preparing daily tasks for admin team and review it at the end of day • Inform everyone in team for handling tasks with dead line time • Providing customer service • Call potential students to inform them about new plans and new groups opened in courses • Events Handling • Create groups students according to Drive sheets • Handling students issues • Groups orientation • Collecting feedback from students • Collecting attendance for students in every session • collecting resumes from students after finishing their course to recommend them for suitable vacancy • Follow up with absent students every week • Follow up with students that have remain fees not paid • Calculate attendance grade for students and also their projects • Create certificates for graduated students using Microsoft word and convert to PDF • Contacting and updating students with courses and schedules Accounting: • Collecting money from students regarding to attending the preferred course • Review the daily cash balance • Finalize and report cash details to financial manger • Handling purchasing expenses • Calculating instructor invoices regarding to their rates per hour • Preparing and delivering instructor payments
AdministrationFull Time
Mar 2015 - Feb 2017 -1 yr, 11 months
Egypt , Cairo
- Job Details:- handling all daily calls from students and engineering who want to take courses or have concerns or issues - handling daily, weekly and monthly reports for the company - Dealing with telephone inquiries or referring them to the relevant member of staff - Answering face-to-face inquiries and providing information when required - Copy, file, and maintain documents and records-Collect, sort, distribute, and prepare mail and courier deliveries - Organizing meeting times/ meeting rooms-Sending emails and making telephone calls - Perform other duties as assigned. -Responsible for keeping office equipment maintained. -Responsible for incoming and outgoing mail, courier. -Responsible for managing supplies and maintenance of storage areas. -Arrange for payment of honorariums -Prepare documents and reports on the computer -Handling issues and cases For students
Education
Bachelor's Degree in Acounting
Cairo University (CU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Dar el hanan language schoolJan 2004
Achievements
General secondary certificate at Dar El Hannan Language school, June 2004, then Faculty of commerce Cairo University accounting department, May 2009.
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
English course
(ASEB) Academic System For Educational Basics ·2016quality control, handling customers, handling tasks
cairo university·2010English course conversation
Armed Forces Institute of Languages·2010Advanced Business Community
Cairo university·2009International Computer Driving
AAST·2009Communication Skills
Cairo university·2008