Sara Mohamed Mahmoud

senior Business Development B2B at swvl

Ain Shams, Cairo, Egypt

swvl

Oct 2020 - Present -4 yrs, 8 months

Egypt

Family Corp

Jun 2020 - Oct 2020 -4 months

Egypt , Cairo

Job Details:Calling potential company to persuade them to purchase company fleet service. Generating promising leads for the outside sales team to pursue. Reviewing open accounts for collection efforts. Making outbound collection calls in a professional manner while keeping and improving derives relations. Deliver high-quality service across multiple support platforms (email, phone). Triage issues and escalate them when necessary. How empathy to frustrated drivers while solving problems and addressing unsatisfactory experiences. Mail correspondence to customers to ensure that they are operating smoothly.

Senior Captain Support SpecialistFull Time
Jan 2020 - Mar 2020 -2 months
Egypt , Cairo
- Job Details:Making outbound calls to the drivers. Helping them to solve the technical issues they are facing with application. Maintaining quality standards. Calling the managerial level of Uber partners to ensure that they are operating smoothly.
Fleet Acquisition Specialist & Captain Support SpecialistFull Time
Oct 2018 - Dec 2019 -1 yr, 2 months
Egypt , Cairo
- Job Details:Making outbound calls to the drivers. Advising and Helping in order to sign up and subscribe. Making sure that all the drivers are aware of using the App. Create a health and motivating work environment and atmosphere. Monitor team performance and report on metrics. Listen to team members’ feedback and resolve any issues or conflicts. Set clear team goals and KPIs.