Sara Micheal

Customer service managemmet and call center team leaderFull Time

• Job Details:- Manage the call center and give training to the new employees. - Awarded as Call Center trainer in recognition of outstanding performance. - Achieved sales marketing on all services. - Writing Maintenance Contract. - Dealing with the Ushers presentation for an event. - Working As a Social Media Specialist for a while ( replying to customers inquiries regarding: spare parts price, maintenance reservation, maintenance booking whether by appointment or priority, writing the content and replying to posts and comments, manage facebook pages " KIA, Hyundai, Mitsubishi ", deal with the management of different groups for each type of cars, etc ) - Also Interviewing applicants for company functions instead of general manager. - Checking and filtering the CV's off the new staff and salary Determination. - Administration of the assessment about the employees performance. - Administering the full staff inquiries and keep eyes on the work system to guide to the best solutions. - Make monthly reports about the call center staff. - I have written a book about the company for new employees to be as a search engine for the detailed information of company. - Customer service agent then CRM management. - Present the company's services to customers. - Monthly reports ( call center staff, Customer service sales, reports about the performance of new employees, etc ) - Car insurance deals in coordination with the representative of the insurance company.