SM
Sara Mekawy
it system engineer | team lead at click solutions
EgyptWork Experience
it system engineer | team lead
click solutions
Oct 2024 - Present -8 months
Egypt
- Job Details:led a team of 3 network engineers, improving issue resolution time by 40%. installed and configured business management systems for 30+ clients monthly, enhancing operational efficiency. engineered an automated software deployment system, cutting setup time by 50%. delivered it support for networking, printers, and system troubleshooting, ensuring a 98% resolution rate on first contact. offering innovative solutions to meet clients’ needs.
sysgot
Oct 2022 - Dec 2022 -2 months
Egypt
- Job Details:managed 30+ client interactions daily, increasing the sales pipeline by 25%. acquired and updated 100+ procurement manager contacts, improving data accuracy. created and sent detailed pricing proposals, leading to a 10% higher conversion rate. aggregating product prices to secure the ideal balance between company profit and competitive pricing for clients.
Education
Bachelor's Degree in computer science
Higher Technological Institute (HTI)Jan 2024