Sara Mamdouh

Ivein Clinic

• Operation Manager - Alexandria, EgyptFull Time

  Oct 2021 - Present -3 yrs, 8 months

  Egypt , Alexandria

  • Job Details:• Strategic planning: Developing and implementing operational strategies, policies, and procedures to ensure that the organization's goals and objectives are met. • Resource management: Managing the allocation of resources, including personnel, equipment, and supplies, to ensure optimal efficiency and productivity. • Quality management: Ensuring that the organization's products and services meet or exceed industry standards and customer expectations. • Financial management: Managing the budget and financial performance of the organization, including analyzing financial data, developing budgets, and monitoring expenses and revenue. • Performance management: Developing and implementing performance metrics to assess the effectiveness of operations and identify areas for improvement. • Supply chain management: Overseeing the procurement, storage, and distribution of supplies and equipment to ensure that the organization's needs are met in a timely and cost-effective manner. • Compliance management: Ensuring that the organization complies with all relevant laws, regulations, and industry standards. • Staff management: Recruiting, training, and managing staff to ensure that they have the necessary skills and resources to perform their jobs effectively. • Customer service: Ensuring that the organization provides high-quality customer service and that customer needs and expectations are met. • Information technology management: Ensuring that the organization's information technology systems are up-to-date, secure, and effective in supporting
• Office Manager & Public RelationshipFull Time

  Aug 2018 - Oct 2021 -3 yrs, 2 months

  • Job Details:• Managed staff scheduling and set patient scheduling policy. • Developed and implemented office policies and procedures. • Supervised patient billing, collection and financial counseling and assisted with cash posting. • Performed data entry and processing into system databases and troubleshot minor computer issues. • Interviewed, hired and trained medical office teams and conducted performance reviews. • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues. • Supervised cleaning staff and coordinated equipment maintenance activities. • Pitched in to help with office tasks during busy periods and staff absences. • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations. • Succeeded to signed more than 40 contract with companies. • Managed and create contracts and agreements with medical insurance companies such as Axa, Metlife, etc., and companies such as petroleum companies, industries, and other syndicates and unions.
• Office AdministratorFull Time

  May 2015 - Aug 2018 -3 yrs, 3 months

  • Job Details:• Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Vascular practice. • Provided exceptional patient experience through friendly and compassionate communications. • Coordinated communications between patients, physicians and hospital personnel. • Registered patients and scheduled appointments. • Collected information, verified insurance and collected co-payments for patients as part of check-in process. • Communicated with patients regarding payments on outstanding accounts. • Worked with insurance company representatives to verify benefits and obtain balances owed. • Organized patient files and streamlined operations to improve efficiency. • Oversaw office inventory and timely reordering of supplies. • Called in prescription refills for patients. • Processed financial documents, expense reports and invoices. Created memos, letters and other documents, fostering internal and external communication. • Filtered emails based on importance and escalated issues to leadership and customer services dept.