Sara Kilany

Leadership and Development Training Coordinator

• Job Details:Provides direct coaching and leadership to the training team, organizes staff meetings, advises on training materials, manages e-learning requests, and communicates with departments for development sessions.

Operation Coordinator

• Job Details:Assisted with daily operational activities, performed administrative tasks, managed operation supplies, and facilitated feedback from departments.

Back Office Specialist

• Job Details:Gathered and processed customer data, performed basic supervisory duties, assisted with quality team coaching, and managed a team of junior customer service representatives.