Sara Khalil

Customer service executive (Shop and Ship) (04/2012 till now) (Aramex)Full Time

• Job Details:Customer service executive (Shop and Ship) (04/2012 till now) (Aramex) •Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products and services. •Worked with new customers in the development of new accounts and the implementation of new systems. •Generated repeat business through successful client follow-up. •Work with customers to ensure that contractual service expectations are exceeded. Inbound contact center agent (10/2010) (Aramex) •Answering calls in a prompt courteous manner. •Resolve standard customers’ requests and route issues that require follow-up to Customer service Team. •Communicates customer inquiries/messages/feedback to teams and sales owners. •Provide satisfactory service to customers.