Sara Mahmoud Karama

Customer Service Manager & Sales & Marketing SpecialistFull Time

• Job Details:* Act as liaison between agents –Rockit Transport services and its client. * Assures the smooth flow of customers’ logistics operations and enhances the Customer satisfaction. * Creating a cross-functional team to ensure that the organization focuses on how people, systems & processes need to be integrated in order to deliver the customer promise & the business result * To efficiently handle the operations of a customer (all traffics) * Arranging Training, workshop and customs visit for client * Working on analysis to know the root cause of any problem accrued and work on Corrective & preventive actions . Inbound and outbound business. *Handling Ocean and Air freight shipments. * Negotiate rates with shipping lines and with our overseas offices to get the best rates before arranging bookings. * Arrange booking with our overseas offices. * Follow up the sailing of vessel and arrival * Updating clients step by step till vessel arrived and delivered full set of documents. * Follow up the freight payment to shipping line with finance before vessel arrival.

ocean freight Manger -Import Operation Sea Freight (FCL-LCL-Consol) Import Operation Air FreightFull Time

• Job Details:-Handling import sea and air shipments with foreign agents worldwide. -Negotiating prices with carriers and co-loaders. -Handling the rate requests. -Following up the routing orders. -Following up the delivery of documents to the clearance department. -Responsible for reviewing the debit and credit notes to be delivered to the Accounting department. -Handle discrepancies with agents. -Managing the closing with the accounting department by following up the invoices and credit notes with agents for each shipment.