Sara Jamal

Teleperformance - Egypt

• Talent Acquisition SpecialistFull Time

  May 2023 - Present -2 yrs, 1 month

  • Job Details:Understanding Hiring Needs: Collaborating with hiring managers and department heads to understand their staffing needs and requirements for specific roles. • Candidate Assessment: Conducting interviews, assessments, and evaluations to determine candidates' suitability for the position, including skills assessments, behavioral interviews, and technical evaluations. • Offer Management: Extending job offers to selected candidates, negotiating salary and benefits packages within established guidelines, and ensuring a smooth transition throughout the hiring process. • Data Management and Reporting: Ensuring the precision and currency of records detailing candidate engagements, recruitment activities, providing regular reports and insights to stakeholders.
• Human Resources Quality and TrainerFull Time

  May 2022 - May 2023 -1 yr

  • Job Details:Training • Training Program Design: Collaborating with subject matter experts (SMEs), and department heads to design and develop training programs, modules, and materials that address identified learning objectives and meet organizational goals. • Curriculum Development: Creating and organizing training content, presentations, manuals, and multimedia resources to facilitate effective learning experiences for participants. • Training Delivery: Facilitating training sessions, workshops, and seminars using a variety of delivery methods, including instructor-led training, and interactive exercises. • New Hire Orientation: Conducting orientation sessions for new employees to familiarize them with company policies, procedures, culture, and expectations, and to ensure a smooth transition into their roles. • Training Evaluation: Assessing the effectiveness of training programs through participant feedback, post-training assessments, and performance metrics to measure learning outcomes and identify areas for improvement. Quality Assurance • Policy and Procedure Development: Collaborating with HR teams to develop, review, and update HR policies, procedures, and guidelines to ensure compliance with employment laws, regulations, and industry standards. • Compliance Audits: Conducting regular audits and assessments of HR processes, documentation, and practices to identify areas of non-compliance or improvement opportunities. • Training and Education: Providing training, guidance, and support to HR staff and managers on compliance-related topics, including anti-discrimination policies, confidentiality requirements, and employee relations best practices. • Investigations and Dispute Resolution: Assisting with HR investigations into employee complaints, grievances, or allegations of misconduct, ensuring fair and impartial handling of issues and compliance with due process. • Policy Communication: Communicating changes in HR policies, procedures, or compliance requirements to employees, managers, and other stakeholders, and providing guidance on implementation and adherence. • Continuous Improvement: Participating in continuous improvement initiatives to enhance HR processes, systems, and practices, promoting efficiency, effectiveness, and compliance excellence within the organization.
• Hr SpecialistFull Time

  Dec 2021 - May 2022 -5 months

  • Job Details:Bilingual Candidate Sourcing: Actively sourcing bilingual candidates through specialized channels such as bilingual job boards, language-specific networking events, and international recruitment platforms. • Language-Specific Job Descriptions: Crafting job descriptions and advertisements in multiple languages to attract bilingual candidates and effectively communicate job requirements. • Language-Specific Screening: Conducting interviews and screenings in multiple languages to accurately assess candidates' language skills, communication abilities, and cultural fit. • Candidate Relationship Management: Building and maintaining relationships with bilingual candidates, providing personalized support, and addressing any concerns or questions they may have. • Offer Management: Extending job offers to selected candidates, negotiating salary and benefits packages within established guidelines, and facilitating the offer acceptance process. • Onboarding Assistance: Collaborating with HR and hiring managers to ensure a seamless onboarding experience for new hires, including paperwork completion, orientation, and initial training. • Data Management and Reporting: Maintaining accurate and up-to-date records of candidate interactions, recruitment activities, and hiring metrics, and providing regular reports and insights to stakeholders.
• Recruitment SpecialistFull Time

  Sep 2021 - Dec 2021 -3 months

  • Job Details:Understanding Hiring Needs: Collaborating with hiring managers and department heads to understand their staffing needs and requirements for specific roles. • Job Posting and Advertisement: Crafting compelling job descriptions and posting them on various job boards, company websites, social media platforms, and other relevant channels to attract potential candidates. • Sourcing Candidates: Actively sourcing and identifying candidates through methods such as resume databases, LinkedIn, networking events, referrals, and other sourcing techniques. • Candidate Screening: Reviewing resumes and applications, conducting initial screenings, and assessing candidates' qualifications, skills, and fit for the role. • Interview Coordination: Scheduling and coordinating interviews between candidates and hiring managers, ensuring a smooth interview process, and providing necessary logistical support. • Candidate Relationship Management: Building and maintaining relationships with candidates throughout the recruitment process, providing timely communication and updates, and managing candidate expectations.