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Sara Hussein

Contact Center Agent at British Council

Haram, Giza, Egypt

Work Experience

British Council Egypt

  • IG Exams InvigilatorPart Time

    May 2022 - Present -3 yrs, 1 month

    Egypt , Giza

    • Job Details:Invigilate IG exams, I aim to keep the exam going smoothly and make sure that all of the candidates are following the rules.

  • Contact Center AgentFreelance / Project

    Aug 2021 - Present -3 yrs, 10 months

    Egypt , Giza

    • Job Details:Answering all types of inquiries relating to British Council activities. Assist the customers with the service which will cover their needs. (customer care) Handling customer complaints and resolving their problems. Communicate with the relevant teams to assist customers and to make sure that their problems get solved. Follow up with the customer's inquiry. Making daily reports.

  • Social Media Moderator , Orders Dispatch & Customer ServiceFull Time

    Sofa Zone

    Mar 2021 - Aug 2021 -5 months

    Egypt , Giza

    • Job Details:Replaying customers' questions immediately, Following up with them, Communicating through social media, making orders, and solving their problems.

    • Education

    • Bachelor's Degree in Languages and Translation

      Al-Azhar University

      Jan 2016 - Jan 2020 - 4 yr

    Activities

    • Hr volunteers (calling). at Resale Charity Organization.

      Volunteering

      Aug 2019 - Apr 2021 -1 yr, 8 months

    • Acadmic member at Born To Learn-BTL

      Student Activity

      Oct 2017 - Mar 2019 -1 yr, 5 months

    Achievements

    BORN TO LEARN -Being the best member at the third month of my volunteering. -Being an instructor and taught 3 courses in the Turkish language. RESALA CHARITY ORGANIZATION -Being an HR of volunteers for 6 months. -Being the perfect volunteer. -Being the Administrator of the Elderly committee. SOFA ZONE -Make The largest number of orders at the first month. -Take a reward.

    Skills

    • Teaching
    • Customer Service
    • Telecommunication
    • Communication
    • Microsoft Office
    • voice over

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    • Turkish

      Intermediate

    Training & Certifications

    • English for the Workplace

      Edraak·2021

    • Customer service

      Rwaq·2020

    • Customer service

      Edraak·2020

    • (Word , PowerPoint , Windows 10 , Outlook , Internet)

      Ministry of Youth and Sports·2020

    • ( Excel, Access )

      Ministry of Youth and Sports·2020

    • Fundamentals Of Digital Marketing

      Injaz Egypt·2019
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