Sara Hesham
Community Relations Officer at Educatly
Helwan, Cairo, EgyptWork Experience
Community Relations OfficerFull Time
Educatly
Nov 2024 - Present -7 months
Egypt , Cairo
- Job Details:Handling student queries through all social media platforms along with managing university ambassadors and aligning their job with our mission to help Higher education seekers
Customer Relation SpecialistFull Time
Educatly
Mar 2022 - Nov 2024 -2 yrs, 8 months
Egypt , Cairo
- Job Details:Customer relations specialist handling students queries over social platforms along with creating quarterly analysis for the students requirements that assist in SEO and social media content
Chat advisorFull Time
- Job Details:Customer service chat advisor for Noon food serving in UAE
Email and chat customer service supportingFull Time
Egs Etisalat Global services
Dec 2019 - Sep 2021 -1 yr, 9 months
Egypt , Cairo
- Job Details:Non voice advisor from December 2019 till December 2020 supporting Chat queue then moved to be training support from December and till the end of January then moved to be act as team leader from January and till the end of February and finally as act as trainer from March 2021 and September 2021
Education
Bachelor's Degree in Alsun faculty
Ain Shams University (ASU)Jan 2018
Activities
member at harassmap
Volunteering
Aug 2015 - Dec 2018 -3 yrs, 4 months
Skills
- Customer Support
- languages
- Digital Marketing
- Student counceling
- Typing
- Team Leadership
- Training
- customer relation
- Project Coordination
- Presentations
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Languages
English
FluentRussian
Intermediate
Training & Certifications
Content creation
Udacity·2023