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Sara Magdy Habib

Call Center Team Leader for BCD account

Heliopolis, Cairo, Egypt

Work Experience

  • Call Center Team Leader for BCD accountFull Time

    East West – BCD Global Travel Egypt

    Jan 2019 - Jun 2021 -2 yrs, 5 months

    • Job Details:• Worked with BCD Global Accounts • Emergency after working hours for 6 months • For 6 months my off time was only 6 hours for 1 day per week • Financial Closing All the file (With supplier , client and finance department) • Financial closing all requests by Invoice, Cash and Cheque. • Hotel Booking through GDS’s, hotels directly and third party. • Ticketing Amadeus and Saber System. • IATA, BSP user. • Visa, Transfers, Meetings, Dinners, Sightseeing... Etc. • Handling groups from A to Z (air, hotel, visa, dinners, meetings, transfers, collecting money from the client (Cash or cheque), extra spouses, closing the financial with the accountant department ….etc. all the logistics for the group).
  • Operation Manager for Meeting and Events at Liberty EventsFull Time

    Liberty Events

    Oct 2017 - Dec 2018 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:• • Tour leader for group Outgoing and Inbound • Financial Closing All the file ( With supplier , client and finance department) • Ticketing Amadeus and Saber System • IATA, BSP user • Worked with corporates and as implant (mainly Pharma and petrol) • Hotel Booking through GDS’s, hotels directly, and third party • Visa, Transfers, Meetings, Dinners, Sightseeing... Etc. • Handling groups from A to Z ( air , hotel , visa ,dinners , meetings , transfers , collecting money from the client ( Cash or cheque) , extra spouses , closing the financial with the accountant department ….etc. all the logistics for the group) • Handling Individuals and honeymooners ( air, hotel , visa ,sightseeing…etc. all the logistics for the trip) • Revising clients and suppliers contracts. • Working on the company yearly budget, profile and website upload.
  • Marketing assistantFull Time

    Servier Egypt Scientific Company

    Jan 2015 - Sep 2017 -2 yrs, 8 months

    Egypt , Cairo

    • Job Details:• Marketing assistant for 2 product managers in 2 different medical products units. • Data entry for them. • Coordinator in meetings, schedule priorities. • Assist the Medical representatives in there sheets, IPADs, approvals…. Etc. • Organizing events and business travels for both of the managers. • Follow up management approvals and agenda. • Perform general office duties for both as ordering supplies database systems…etc. • Assisting in translating some required articles for the work Flow. • Assisting in marketing field and flyers designs. • Revise on all the received designs before giving the printing order (colors, material, spelling & content )
  • Senior Event Planner & Tour LeaderFull Time

    Carlson Wagonlit Travel Agency

    Jan 2006 - Dec 2014 -8 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Ticketing and Hotel Booking • Working on individual & groups reservations • Reservation includes tickets , hotel ,visas ,car rental & tours • Moving through different departments to be able to get the best experience • Working in BTC for individual reservations. • Moved to Oracle corporate account department • CWT oracle department served Oracle Egypt employee, Gulf area, Middle East & Africa. • Moved to Novartis corporate seeking dealing with groups. • Than last moved to CWT Meeting & Events Department from 2008 till now. • Rewarded with the outstanding team of the year. • Spent over 8 months was the only one working for ticketing • Was the only one in the department that have experience in hotels reservation, ticketing, visas, car rental & tours • Had the responsibility of the whole office for 10 days alone.
  • Education

    • Bachelor's Degree in english literature

      Ain Shams University (ASU)

      Jan 2000 - Jan 2006 - 6 yr

    • High School - Thanaweya Amma

      Armenian catholic sister's school

      Jan 2000 

    Skills

    • Events
    • Ticketing
    • Meeting and events
    • tour leader
    • Marketing

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • IATA,Business writing,Sales,Excel,Admin,marketing

      b2b·2007
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