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Sara Fathy Nafea

Customer Support Representative at Etisalat Global Services

Faisal, Giza, Egypt

Work Experience

  • Recruitment SpecialistFull Time

    Milkys

    Aug 2023 - Present -1 yr, 10 months

    Egypt

    • Job Details:•Sourcing and reaching out to qualified candidates for current open roles. •Serving as a go-between for candidates and hiring managers. •Coordinating the hiring process end-to-end. •Building and reporting on quarterly and annual hiring plans •Creating and publishing job ads in various portals. •Networking with potential hires through professional groups on social media and during events. •Collaborating with hiring managers to set qualification criteria for future employees. •Screening resumes and job applications •Conducting initial phone screens to create shortlists of qualified candidates. •Interviewing candidates in-person for a wide range of roles (junior, senior and executive). •Tracking hiring metrics including time-to-hire, time-to-fill and source of hire
  • Human Resources GeneralistFull Time

    Focus Egypt

    Dec 2021 - Jul 2023 -1 yr, 7 months

    Egypt , Cairo

    • Job Details:- Managing recruitment process. - Assist with all internal and external HR-related inquiries or requests. - Assist with performance management procedures. - Produce and submit reports on general HR activity. - Maintain both hard and digital copies of employees' records.
  • Customer Support RepresentativeFull Time

    Etisalat Global Services

    Sep 2021 - Present -3 yrs, 9 months

    Egypt , Giza

    • Job Details:Customer Care Representative who serve and support Etisalat customers at UAE.
  • Telesales AgentFull Time

    Noon Academy

    Aug 2021 - Sep 2021 -1 month

    Egypt , Giza

    • Job Details:Contact students to offer Noon Academy services to them and help them to subscribe for the service.
  • Education

    • Technical Diploma in Human Resources

      Winners Human Resources

      Jan 2023 - Jan 2023 - 0 Month

    • Bachelor's Degree in Commerce

      Cairo University (CU)

      Jan 2021 

    • High School - Thanaweya Amma

      Om El-Abtal Shcool

      Jan 2017 

    Skills

    • Human Resources (HR)
    • Leadership
    • Communication
    • Team work
    • Persuasive
    • Computer Skills
    • Problem Solving
    • Self motivation

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Human Resources

      OGTich company·2019
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