Sara Essam

Customer Service Representative at Shahd Group

Kit Kat, Giza, Egypt

Shahd Group

Aug 2019 - Present -5 yrs, 10 months

Egypt , Cairo

Job Details:Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussion Analyse statistics and compile accurate reports Maintain an orderly workflow according to priorities

Assets _ National For Real Estate Marketing & Consultancy

Mar 2017 - Aug 2018 -1 yr, 5 months

Egypt , Cairo

Job Details:Complete assigned daily entries for all financial transactions. Perform and updating A/R and A/P and issue invoices Prepare trial balance, American journal, note payable and not receivable. Maintains the organization’s financial records and transactions. Responsible for payments and transfers for the suppliers. Responsible for accounts Bank

Techno stone

Aug 2016 - Jan 2017 -5 months

Egypt , Cairo

Job Details:Process orders via social media. Check data accuracy in orders and invoices. Contact clients to answer queries or obtain missing information. Maintain and update sales and customer records. Develop monthly sales reports. Communicate important feedback from customers internally. Ensure sales targets are met and report any deviations. Stay up-to-date with new products and features. Promoting the organization and products.

Mar 2016 - Jul 2016 -4 months

Egypt , Giza

Job Details:Initiating sales with potential customers over the phone. Asking questions to engage customers and keep the conversation going. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. Keeping up to date on all offers and informing customers of it. Answering customers' questions on the products. Achieve Monthly revenue target. Follow up with clients.