Sara Rady – Customer Service Team Lead at Premium Card

Work Experience

Basmat elnarjes

Jan 2024 - Present -1 yr, 5 months

Saudi Arabia , Riyadh

Team Leader Account ActivationFull Time
Sep 2022 - Present -2 yrs, 9 months
Egypt , Giza
Customer Service Team LeadFull Time
Mar 2020 - Present -5 yrs, 3 months
Egypt , Cairo
- Job Details:-Acknowledging and resolving customer complaints. -Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing, and rewarding, coaching, counseling, training and problem solving, CRM tasks, sales skills, auditing, operation. -Knowing our products inside and out so that you can answer questions. -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process.

Sall multinational company

Aug 2018 - Jun 2019 -10 months

Aug 2017 - Aug 2018 -1 yr

Egypt , Cairo

Job Details:-Build sustainable relationships and trust with customer accounts through open their accounts Achieve the team's assigned strategic target. -Monitor the quality of team and improve the closure rate. -Ensure appropriate service is constantly given to all customers. -Effective customers' complaints handling and decrease them