Sara Elanwar

Vendor Operations SupervisorFull Time

• Job Details:● Managing the vendor operations team for both Jumia mall and Jumia food. ● Keeping the team operations consistent with well-established and clear departmental requirements.Created environment of teamwork ● Collaboration, and open communication by empowering employees with relevant training. ● Ensure to track, measure, report, and evaluate both teams' performance. ● Increased employee performance with motivational strategies, hands-on coaching, and fair discipline. ● Managing vendor satisfaction with a close eye on vendor and team member interactions, touchpoints, and methods of engagement. ● Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. ● Participating in central calls and communicating with other countries in the group for different topics for better practice. ● Participate to formulate workflow processes, methods, and policies for Jumia vendors. Developing and sustaining long-standing relationships with our partners.

Vendor operations Quality and Training Team LeadFull Time

• Job Details:● Onboarding new hires effectively through orientations and comprehensive training. ● Identified training needs by developing and implementing needs assessments. ● Maximized success of each training initiative by creating or selecting effective training materials utilizing varying instructional approaches. ● Developed forward-thinking training programs based on current and expected business demands. ● Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback. ● Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement. ● Monitoring calls for vendor operation inbound, outbound, vendor acquisition, and vendor relationship teams. ● Vendor Mystery Journey. ● Reviewing all vendor communications. ● Revamping the vendor hub website {Jumia knowledge base} that contains all Jumia processes that the vendors must be aware of.

Vendor Experience SpecialistFull Time

• Job Details:● QMT. ● Monthly vendor focus groups to identify pain points/educational points to improve vendor experience. ● Participation in Vendor journey. ● Reviewing vendor communication with the vendor relationship management team.