Sara Hamdy Edris

Support & Operations SpecialistFull Time

Partner CareFull Time

• Job Details:* Making the onboarding call to new joining vendors. * Conduct coaching calls to restaurants’ managers based on the analysis above in which they discuss any current issue that might be affecting the restaurant’s performance and provide solutions to enhance their KPI’s. * Document the outcome and the analysis feedback. * Escalate and take action whenever needed.

Executive AssistantFull Time

• Job Details:*Maintaining positive business relationships to ensure future sales *Track performance metrics (such as schedule adherence and effectiveness) and perform regular QA on moderation agents *Develop training for agents and disseminating ongoing updates around community and class guideline policy changes *Mediate users conflict, solve dispute, and maintain platform friendliness, provide prompt response and support to VIP Users and Top Hosts *Audit of class content to ensure there is consistency in how our policies are enforced *Analyse fraud reports, identify trends that need to be addressed and communicate findings to management. *Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer issues). * Managing the Egyptian office salaries and our business partners.