Sara Alaa Eldin

Senior customer support specialist at Maxab

15th May City, Cairo, Egypt

Aug 2023 - Present -1 yr, 10 months

Egypt , Cairo

Job Details:-Providing outstanding customer support to merchants. -Ensuring high levels of customer satisfaction. -Answering merchants inqueries via Mail and Channels -Coordinating tracer activities and Conducting client assessments. -got promoted to Senior Customer Support Specialist • Recognized for outstanding performance in April 2025 with a Quality Score of 97.71% – awarded Certificate of Recognition by Customer Experience Management.

Dec 2021 - Jul 2023 -1 yr, 7 months

Job Details:Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities. -Maintain contact lists and follow up with customers. -Contact new and existing customers to discuss needs and make orders for them -Communicating with customers to resolve complaints and address problems. -Providing appropriate solutions and followed up to ensure resolution. -Helping customers in their projects Finance.