Sara Eissa Ahmed

Operation officerFull Time

• Job Details:-Perform related duties as assigned by supervisor. -Great and acknowledge each customer. -Assist customers where possible. -Deal directly with customers either face to face,electronically or by telephone. -Respond promptly to customer inquiries. -Handle and resolve customer complaints. -Comply with set standards of customer service (e.g. quality of speech,handling queues,emails,etc.) and interact with the applicants in order to ensure customer confidence, satisfaction and loyalty. -Identify and escalate priority issues. -Maintain compliance with all company policies and procedures. -Maintain data protection and confidentiality. -Attends and participates in staff meeting and in-service training sessions.

Human Resources SpecialistFull Time

• Job Details: Checking received CVs from both internal and external recruitment sources on daily basis Filtering CVs from both internal and external recruitment sources on daily basis Completing the screening sheet with the full data from the CV accurately Adhering to the screening plan meeting the targeted number of candidates required for interviewing in order to meet recruitment targets Conducting phone interview for screening purposes and inviting accepted candidates for interviewing Reporting daily and weekly screening reports to supervisor Communicates with internal employees to fill in referral sheet to collect data Performs other related Duties Oversee recruitment and hiring process which includes consulting with Management to identify needs and preferred qualifications, interviewing applicants about their experience, education and skills, Contact references and perform background checks Monitoring staff performance. Provide high-quality advice and service to management on daily employee relations and performance management issues Counseling staff about any problems they may have, either at work or personally hiring and resignation process and orientation sessions, signing contracts and collect employment documents. Administer HR policies and procedures,aligning with labor law requirements. Maintains and complete clients personnel files. Saving and archiving all employees files. Following up with employee contracts, including their renewal and/or termination. Handling medical and social insurance. Make sure company policies are well implemented. Handling employees vacations. Updates employees data sheets. prepares form 1& 6 in a regular basis and follows up until delivery to social insurance office. Process personnel action forms and assures proper approvals. Prepair all relevant HR letters and experience certificates upon request.

HR GeneralistFull Time

• Job Details:Checking received CVs from both internal and external recruitment sources on daily basis Filtering CVs from both internal and external recruitment sources on daily basis Completing the screening sheet with the full data from the CV accurately Adhering to the screening plan meeting the targeted number of candidates required for interviewing in order to meet recruitment targets Conducting phone interview for screening purposes and inviting accepted candidates for interviewing Reporting daily and weekly screening reports to supervisor Communicates with internal employees to fill in referral sheet to collect data Performs other related Duties Oversee recruitment and hiring process which includes consulting with Management to identify needs and preferred qualifications, interviewing applicants about their experience, education and skills, Contact references and perform background checks Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives. Monitoring staff performance. Provide high-quality advice and service to management on daily employee relations and performance management issues Counseling staff about any problems they may have, either at work or personally hiring and resignation process and orientation sessions, signing contracts and collect employment documents. Administer HR policies and procedures,aligning with labor law requirements. Maintains and complete clients personnel files. Saving and archiving all employees files. Following up with employee contracts, including their renewal and/or termination. Handling medical and social insurance. Make sure company policies are well implemented. Handling employees vacations. Updates employees data sheets. prepares form 1& 6 in a regular basis and follows up until delivery to social insurance office. Process personnel action forms and assures proper approvals. Prepair all relevant HR letters and experience certificates upon request.