Sara Adel Ali

• Senior Operations SpecialistFull Time

• Job Details:o Dealing with Suppliers, Tour Leaders & Guides. o Interact with them via various channels phone, chat, email, etc o Responsible for providing the best freelance tour guides who are the leaders in the market. o Ready to manage last-minute bookings at different timing. o Having experience in daily tours, multi-day tours & full packages o Maintain the tour quality with Suppliers, Guides & Leaders. o Manage and focus on better relations with the suppliers. o Fast learning and flexibility to deal with other departments. o Answer all queries from the Sales & Guest Relations Team. o Participate in planning and launching different products.

Flight and hotel booking agent (Sales Agent)Full Time

• Job Details:o Offer advice to clients on destinations. o Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches. o Research fare and schedule information. o Describe trips to clients and give details on any documents required, such as passports or visas. o Make alternative arrangements if changes arise before or during the trip. o Provide any and all relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travelers. o Plan and sell transportations, accommodations and other travel services o Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations o Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers o Book transportation, make hotel reservations and collect payment/fees o Use promotional techniques and prepare promotional materials to sell itinerary tour packages o Deal with occurring travel problems, complaints or refunds o Attend travel seminars to remain updated with tourism trends o Enter data into our software and maintain client files o Network with tour operators o Maintain statistical and financial records o Meet profit and sales targets

Flight Booking AgentFull Time

• Job Details:o Information regarding country travel rules, prices, policies. o Reservation & booking by using airline system. o Follow-up with customers. o Creating daily reports. o Handling requests of the management. o Resolve customer complaints while providing effective solutions. o Handling all travel agents requests from booking and issuing tickets.