Sara Adel

Franchise AdvisorFull Time

• Job Details:• Maintain and grow relationships with assigned key clients, acting as their primary point of contact within the company. • Identify upselling opportunities for services that align with the client's business needs. • Regularly monitor account performance, prepare reports and forecasts to track progress, and identify areas for improvement. • Organize regular meetings with clients to discuss their needs and share ideas to strengthen the relationship. • Assist entrepreneurs in their journey toward owning a franchise. • Explain the business model to potential investors, provide them with franchise-related information, send proposals, and follow up on referrals to gain more leads. • Manage social media pages for several clients, including content creation and coordinating campaigns to boost engagement and increase brand awareness.

Key Account ManagerFull Time

• Job Details:-Develop positive relationships with clients. -Act as the point of contact and handle clients’ individual needs. -Resolve clients’ complaints in the most efficient way possible (for both clients and team members). -Ensure the correct products and services are delivered to customers in a timely manner -Prepare reports on account status. -Collaborate with all departments such as HR - Financial - Sales. -Set up regular meetings with the clients online or offline to define their needs and discuss the next step.