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Sara Mohamed Abdelkhalek

Service management senior lead at Vodafone Egypt

Maadi, Cairo, Egypt

Work Experience

  • Service management senior leadFull Time

    Vodafone Egypt

    Apr 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:Managing quality and L&D Functions across Technology Enterprise Services

  • TES Fixed Net Commercial Registration Senior SupervisorFull Time

    Vodafone TSSE- Technology Shared Services Egypt

    Jul 2019 - Apr 2021 -1 yr, 9 months

    Egypt , Cairo

    • Learning & Development Senior SupervisorFull Time

      Vodafone - TSSE (Technology Shared Services Egypt) - TES (Technology Enterprise Services)

      Aug 2017 - Jul 2019 -1 yr, 11 months

      Egypt , Cairo

      • Service Excellence Senior SupervisorFull Time

        Vodafone - TSSE (Technology Shared Services Egypt) - TES Spain (Technology Enterprise Services Spain)

        Jan 2016 - Aug 2017 -1 yr, 7 months

          • Education

          • Bachelor's Degree in spanish language

            Cairo University (CU)

            Jan 2007 - Jan 2011 - 4 yr

          • BA in Spanish department

            Cairo University (CU)

            Jan 2006 - Jan 2010 - 4 yr

          • High School - Thanaweya Amma

            maadi canal language schools

            Jan 2005 

          Skills

          • Business Planning
          • Quality & Training development
          • People Management

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          • Spanish

            Advanced

          Training & Certifications

          • lean six sigma

            Vodafone·2016

          • ITIL Foundation

            Vodafone·2015

          • DELE

            Cervantes Spanish Institute in Cairo·2009
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