SA
Sara Abdelkareim
Team Leader Customer Service
Work Experience
Vodafone
Sep 2019 - Dec 2022 -3 yrs, 3 months
- Job Details:Able to handle a variety of disputes and facilitate quick and effective resolutions over the telephone. Proven ability to multi-task and use multiple phones and other technology devices while providing exceptional customer service. Good understanding of Microsoft Word, Excel and Access. Knowledge of common office electronics and technical support. Interested in enhancing lasting customer satisfaction.
Hi Connect
May 2016 - Dec 2019 -3 yrs, 7 months
- Job Details:Answer an average of 100 calls per day in a high volume call center environment. Resolve customer complaints and ensure that calls are handled in a professional and prompt manner. Contributed to achieving the company's highest quarterly customer satisfaction rate of 92%. Consistently received 'above average' or 'excellent' ratings for recall quality. Train and assist junior customer service employees by helping them improve their listening and communication skills and the ability to multitask.
Education
Bachelor's Degree in English