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Sara Ali Abd el aziz

Operations Manager at COLNN for School and learning management system for schools

Nasr City, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    COLNN for School and learning management system for schools

    Aug 2019 - Present -5 yrs, 10 months

    • Job Details:Develop and manage client portfolios.  Collaborate with stakeholders during the visioning and concept development of a product.  Sustain business growth and profitability by maximizing value.  Analyze customer data to improve customer experience.  Improve onboarding processes.  Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.  Possess a fundamental understanding of end-to-end customer experience integration and dependencies.  Evaluate and improve tutorials and other communication infrastructure.  Mediate between clients and the organization.  Handle and resolve customer requests and complaints.

  •  Business Development ManagerFull Time

    PlugN

    Aug 2018 - Jul 2019 -11 months

    Egypt , Cairo

    • Job Details:• Identify new business opportunities - including new markets, growth areas, trends, customers, products and services. • Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. • Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business. • Train members of your team, arranging external training where appropriate. • Attend seminars, conferences and events where appropriate. • Negotiate pricing with customers, and suppliers. • Build long-term relationships with new and existing customers. • Providing management with feedback.

    • Engineeius

    • Operations OfficerFull Time

      Jan 2017 - Aug 2018 -1 yr, 7 months

      Egypt , Cairo

      • Job Details:• Oversee and direct daily company administrative processes and procedures. • Set operational goals to meet or exceed performance expectations and monitor production KPI’s and safety measures . • Develop and implement plans to improve operational effectiveness and efficiency. • Ensure company policies align with and advance business objectives. • Strategically map-out, plan, and manage projects. • Report to and assist Chief Operating Officer in daily tasks and duties . • Track and maintain budgets of operational costs . • Conduct regular operational reviews and audits for preventive maintenance .

    • Trainer Relations OfficerFull Time

      Jun 2015 - Jan 2017 -1 yr, 7 months

      Egypt , Cairo

      • Job Details:• Maintains the work structure by updating job requirements and job descriptions . • Updating organization staff with establishing a recruiting, testing, interviewing program , counselling managers on candidate selection,conducting and analyzing exit interviews • Prepares employees for assignments by establishing and conducting orientation and training programs. • Working on a pay plan by conducting periodic pay surveys,scheduling and conducting job evaluations,preparing pay budgets,monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. • Maintains human resource staff by recruiting, selecting, orienting, and training employees. • Maintains human resource staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results.

  • Communication officerFull Time

    Berlitz Egypt for languages - Westwood Group

    Sep 2013 - Jun 2015 -1 yr, 9 months

    Egypt , Cairo

    • Job Details:- Serve as the lead point of contact for all customer account management matters - Build and maintain strong, long-lasting client relationships - Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Ensure the timely and successful delivery of our programs according to customer needs and objectives - Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders - Collaborate with sales team to identify and grow opportunities within territory - Assist with challenging client requests or issue escalations as needed

    • Education

    • Bachelor's Degree in Faculty of Engineering

      Helwan University

      Jan 2007 - Jan 2012 - 5 yr

    • High School - Thanaweya Amma

      ElOrman School

      Jan 2007 

    Achievements

    • Implemented program delivery in a Three different governorates and 15 different locations. Managed team of 100 with 8 direct reports. • This role required juggling multiple competing priorities, which I successfully did while maintaining a strict delivery timetable. • Driving setup of an HR organization for supporting business growth in Cairo and other governorate (growing from 30 to 300 employees over one year) • Managed full-cycle recruitment and evaluation functions within the organization to include: requisition process, posting positions, sourcing, pre-screening, interviewing, pre-employing assessments, background check process, job offers, new employee orientation, Prepare and evaluate performance reports with executives to help track progress towards company goals. • Initiated employee handbooks and developed HR policies and procedures.

    Skills

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    Languages

    • Arabic

      Fluent

    • English

      Advanced
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