Sara Ali Abdel Aziz

Community support specialistFull Time

• Job Details:Deliver high-quality service across multiple support platforms (email, chat). Be a passionate advocate for users while answering any questions that come your way. Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences. Build loyalty among new users and get our early adopters to fall in love with Uber all over again. Triage issues and escalate them when necessary.

Customer Service RepresentativeFull Time

• Job Details:Handle customer requests/issues/questions professionally manner and strives to deliver a first-time resolution service. Meets defined KPIs including NPS and sales. Process transactional activities in line with Orange standards, policies and processes. Provide accurate and timely information by fully investigating all customer inquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs. Exchange information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts). Use time proactively and efficiently to deliver on service targets. Good understanding of Orange products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions. Act as an advocate of Orange, protecting the reputation by following Orange’s Brand Tone of Voice. Perform other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Collections SpecialistFull Time

• Job Details:Make outbound collection calls in professionally manner while keeping and improving customer relations. Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Investigate historical data for debts and bills. Take actions in order to encourage timely payments. Process payments and refunds.