SA
Sara Mahmoud AbdElAty
Senior project engineer at DeepTech oil services
Mohandessin, Giza, EgyptWork Experience
Senior project engineerFull Time
DeepTech oil services
Jan 2017 - Present -8 yrs, 5 months
Egypt , Cairo
- Job Details:1. Stand on project SOW, including technical & commercial terms. 2. Understands, analyzes, documents, and communicates contractual, technical and commercial terms and conditions. 3. Prepare/follow up cost, schedule, procurement, resources & communication plans. 4. Managing small/medium scale project. Prepare mobilization plan, follow up maintenance workshop, assure all the system certificates are valid, follow up local & foreign procurements, and assign personnel for system offloading. On job site; verify equipment arrival, installation, and start‐up. Monitor operational phase then follow up the closeout of the project. Prepare lessons learned report at the end of the project 5. Monitor & control project progress performance, attend status/management meeting, provide performance report, tracking project updates & modifications. 6. Coordinate with support services such as supply chain, technical support, HR, IT & admin regarding projects requirements. 7. Liaise with the Projects Manager / ROV Manager regarding Personnel selection for projects. 8. In charge of all personnel movements within the assigned projects. 9. Follow up on personnel offshore documents and make sure it’s up to date. 10. Communicate with client’s logistics for personnel movements & required permits 11. Watch Project Budget & Follow up financial reconciliation. 12. Personnel Time sheets to finance team on monthly basis. 13. Follow up on Projects Daily reports DPRS 14. Communicate with recruitment agency to hire Freelancers 15. Perform market survey for personnel rates. 16. Coordinate with 3rd party tooling company. 17. Work closely with ROV project manager regarding tenders & project analysis. 18. Update Project offshore documents. 19. Prepare Project invoices and send it to finance team. 20. Coordinate with HR the required training for ROV personnel. 21. Follow up personnel technical assessments & competencies. 22. Prepare personnel competencies sheet for ROV operations Manager 23. Update personnel utilization report. 24. Collect customer satisfaction feedback all over the projects. 25. Review 3rd party tools invoices based on project`s DPRs 26. Review project permits & accommodation invoices 27. Prepare report of rented tools prices(cost/sales) for all projects 28. Prepare Quarter performance presentation for our clients. 29. Prepare systems downtime analysis report.
IT Service Desk EngineerFull Time
Vodafone
Jul 2013 - Feb 2015 -1 yr, 7 months
Egypt , Giza
- Job Details:- Service Desk Analyst provides first and second line technical support to stores` internal staff. - We are working with applications/systems to undertake analysis, diagnosis and resolution of staff problems. - Act as a single point of contact for phone calls and emails from staff regarding IT issues and track changes 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers. - MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) Provide stats for the weekly Service Desk report on call trends Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
ADSL Second Line Support Full Time
Vodafone
Mar 2013 - Jul 2013 -4 months
Egypt , Cairo
- Job Details:- Act as a second line of support to all VF Egypt Data users’ inquiries (ADSL) - Provide customer with appropriate options/right suggestion. - Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s data customers. - Ensure elimination of wrong transactions that leads to financial negative impact. - Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time. - Own all customer inquiries regarding data till closure and post resolution call to ensure customer satisfaction and close case. - Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.
Education
BS in electronics & communication engineer
Modern Sciences and Arts University (MSA)Jan 2005 - Jan 2010 - 5 yr
Bachelor's Degree in Electronics & Communication Engineering
University of GreenwichJan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
Dar eltarbiaJan 2004
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
PMP
AUC·2014Project coordinator
Technical center for engineering works·2011