Basic Info

Saoud ali

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Enterprise Customer Complaint Supervisor at Etisalat Misr

Experience Details

Enterprise Customer Complaint Supervisor

Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.etisalat.eg

May 2016 to present (7 months)
Technical & Commercial Enterprise Complaint Senior Specialist at Etisalat Misr

Experience Details

Technical & Commercial Enterprise Complaint Senior Specialist

Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to Apr 2016 (3 months)
Pre-Sales Engineer at Vodafone Egypt

Experience Details

Pre-Sales Engineer

Sales/Retail, Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2015 to Jan 2016 (11 months)
RTM Specialist at Vodafone Egypt

Experience Details

RTM Specialist

Marketing/PR/Advertising , Analyst/Research, Customer Service/Support

Experienced (Non-Manager)

Managing ADSL (operations & Marketing)


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2013 to Feb 2015 (1 year 5 months)
Adsl Back Office at Vodafone Egypt

Experience Details

Adsl Back Office

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Apr 2013 to Sep 2013 (5 months)
Business Analyst at Quad Marketing Solutions

Experience Details

Business Analyst

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Quad Marketing Solutions (multinational)

Canada

101-500 employees

Marketing and Advertising

N/A

Sep 2012 to Mar 2013 (6 months)
IT Sales at Compu ME

Experience Details

IT Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Compu ME

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.compume.com/

Jun 2010 to Oct 2010 (4 months)

Achievements


Achieving the required Target in the first month


Education

Bachelor's Degree in Communication and Electronics

Education Details

Bachelor's Degree

Communication and Electronics

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

BMS (Bayan Modern School )

Egypt

2006

A / Excellent / 85 -100%

N/A

BMS (Bayan Modern School )
2006

Training and Courses

Training/Course Details

Maintenance Engineer

Mar 2008

Telecom Egypt

N/A

LTE at EL Traxx
Oct 2015

Training/Course Details

LTE

Oct 2015

EL Traxx

N/A

CCNA at IT Gate
Aug 2012

Training/Course Details

CCNA

Aug 2012

IT Gate

N/A

Training/Course Details

Report writing skills

Sep 2016

Regional IT Institute.

N/A

Training/Course Details

GSM,GPRS & 3G

Aug 2009

Legend Technologies

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

ADSL SupportAdaptiveAdsl Back OfficeArabicBusiness AnalystBusiness DevelopmentCCNAChallengesCommunication And ElectronicsCustomer ServiceCustomer SupportEnglishEnterprise Customer ComplaintEnterprise Customer Complaint SupervisorEtisalat MisrFlexibleFrenchGPSGSMGSM NetworksGSM,GPRS & 3GGermanHard WorkerIT SalesIT Sales.Information Technology ServicesInternetLTELeaderMaintenance EngineerMarketingMarketing And AdvertisingMicrosoft OfficeMoviesOrganizerPre SalesPre-Sales EngineerQuad Marketing SolutionsRTM SpecialistReadingReport Writing SkillsResearchRetailSalesSupportSwimmingTeam PlayerTechnical & Commercial Enterprise Complaint Senior SpecialistTechnologiesTelecommunicationTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

German

German

: Beginner

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

Less than 1 year

GSM

GSM

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

IT Sales.

IT Sales.

: Expert

: Extreme - I love it!

:

Less than 1 year

Pre Sales

Pre Sales

: Expert

: Extreme - I love it!

:

1-3 years

Enterprise Customer Complaint

Enterprise Customer Complaint

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

ADSL Support

ADSL Support

: Expert

: Extreme - I love it!

:

1-3 years

GSM Networks

GSM Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Organizer, Flexible / Adaptive, Team Player

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