Basic Info

Saoud Ali

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Enterprise Customer Complaints Analyst at Etisalat Misr

Experience Details

Enterprise Customer Complaints Analyst

Engineering - Telecom/Technology, Marketing/PR/Advertising , Customer Service/Support

Experienced (Non-Manager)

• Major contribution in the Customer Centricity objective accomplishment by developing, implementing and reviewing the Enterprise technical and commercial support operational approaches and recommend processes enhancement, within the framework of Etisalat’s strategy in order to help finding opportunities toward improve the customer experience
• Key responsibilities of the Enterprise Customer Support Supervisor which span a lot of segments.


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.etisalat.eg

Jan 2016 to present (1 year 3 months)
Pre Sales Senior Engineer at Vodafone Egypt

Experience Details

Pre Sales Senior Engineer

Engineering - Telecom/Technology, Marketing/PR/Advertising , Customer Service/Support

Experienced (Non-Manager)

• Propose suitable solutions for customers within Hospitality Segment (Educational, pharmaceutical and Touristic Sectors).
• Assure that the Solutions will be ready for customers once they need it.
• Follow up with Technology Teams to assure that customer get latest releases of solutions.
• Processes enhancement.
• Reporting


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Feb 2015 to Dec 2015 (10 months)
RTM Senior Specialist at Vodafone Egypt

Experience Details

RTM Senior Specialist

Marketing/PR/Advertising , Analyst/Research, Customer Service/Support

Experienced (Non-Manager)

•Monitoring ADSL different channels "Call center- Retail-Corporate-Dealers". •Build and maintain excellent customers’ relationships. •Investigate and resolve customer problems with services rendered.
•Drive a customer experience culture to positively impact the customer’s feelings about Vodafone.
•Analysis of actual vs. planned centre performance and highlight areas of improvement.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2013 to Jan 2015 (1 year 4 months)
Adsl Back Office at Vodafone Egypt

Experience Details

Adsl Back Office

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Apr 2013 to Aug 2013 (4 months)
Business Analyst at Quad Marketing Solutions

Experience Details

Business Analyst

Marketing/PR/Advertising

Experienced (Non-Manager)

•Google Adwords Account Management for Australian & American clients
(Setup, Management & Reporting).
•Managing Search Advertising Campaigns on Google,Yahoo &Bing PPC (Pay Per Click)services.


Company Details

Quad Marketing Solutions (multinational)

Canada

101-500 employees

Marketing and Advertising

N/A

Mar 2012 to Mar 2013 (1 year)
IT Sales at Compu ME

Experience Details

IT Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Compu ME

Cairo, Egypt

101-500 employees

Information Technology Services

http://www.compume.com/

Jul 2010 to Feb 2012 (1 year 7 months)

Achievements


Achieving the required Target in the first month


I have achievements as Journalist in Washwasha Newspaper

Education

Bachelor's Degree in Communication and Electronics

Education Details

Bachelor's Degree

Communication and Electronics

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

BMS (Bayan Modern School )

Egypt

2006

A / Excellent / 85 -100%

N/A

BMS (Bayan Modern School )
2006

Certifications

Certificate details

Certificate of Merit

Sep 2016

N/A

N/A

N/A

RITI

Report Writing Skills Course

Certificate details

Thank You Bronze Award

Feb 2014

N/A

N/A

N/A

Vodafone Egypt

As a Recognition for my performance during the Last Quarter

Thank You
Jul 2015

Certificate details

Thank You

Jul 2015

N/A

N/A

N/A

Vodafone Egypt

ADSL Contest in Sales Department

Thank You
May 2014

Certificate details

Thank You

May 2014

N/A

N/A

N/A

Vodafone Egypt

As a recognition for my performance during the mentioned month

Training and Courses

Training/Course Details

Maintenance Engineer

Mar 2008

Telecom Egypt

N/A

LTE at EL Traxx
Oct 2015

Training/Course Details

LTE

Oct 2015

EL Traxx

N/A

CCNA at IT Gate
Aug 2012

Training/Course Details

CCNA

Aug 2012

IT Gate

N/A

Training/Course Details

GSM,GPRS & 3G

Aug 2009

Legend Technologies

N/A

Training/Course Details

Bussiness Writing Skills

Sep 2016

Regional IT Institute

How to write a professional mails and documents.

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

ADSL SupportAdaptiveAdsl Back OfficeArabicBusiness AnalystBusiness DevelopmentBussiness Writing SkillsCCNACertificate Of MeritChallengesCommunication And ElectronicsCustomer ServiceCustomer SupportEnglishEnterprise Customer ComplaintEnterprise Customer Complaints AnalystEtisalat MisrFlexibleFrenchGPSGSMGSM NetworksGSM,GPRS & 3GGermanHard WorkerIT SalesIT Sales.Information Technology ServicesInternetLTELeaderMaintenance EngineerMalayMarketingMarketing And AdvertisingMicrosoft OfficeMoviesOrganizerPre SalesPre Sales Senior EngineerQuad Marketing SolutionsRTM Senior SpecialistReadingResearchRetailSalesSupportSwimmingTeam PlayerTechnologiesTelecommunicationTelecommunicationsThank YouThank You Bronze AwardVodafone EgyptWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Advanced

French

French

: Advanced

: Advanced

: Advanced

: Intermediate

German

German

: Beginner

: Intermediate

: Intermediate

: Beginner

Malay

Malay

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

GPS

GPS

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

Less than 1 year

GSM

GSM

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

IT Sales.

IT Sales.

: Expert

: Extreme - I love it!

:

Less than 1 year

Pre Sales

Pre Sales

: Expert

: Extreme - I love it!

:

1-3 years

Enterprise Customer Complaint

Enterprise Customer Complaint

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

ADSL Support

ADSL Support

: Expert

: Extreme - I love it!

:

1-3 years

GSM Networks

GSM Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Organizer, Flexible / Adaptive, Team Player

Like saoud`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Saoud's full profile and find more great talent and professionals to join your team.