Saoud ElTelawy

Work Experience

Marketing & Partnerships ManagerFull Time
Oct 2021 - Present -3 yrs, 8 months
- Job Details:● Creating a product road map based on this market researches. ● Managing the product backlog and prioritizing them based on changing requirements. ● Overseeing all stages of product creation including design and development
Enterprise Customer Experience & Quality Assurance SupervisorFull Time
Jan 2016 - Present -9 yrs, 5 months
Egypt , Cairo
- Job Details:• Major contribution in the Customer Centricity objective accomplishment by developing, implementing and reviewing the Enterprise technical and commercial support operational approaches and recommend processes enhancement, within the framework of Etisalat’s strategy in order to help finding opportunities toward improve the customer experience • Key responsibilities of the Enterprise Customer Support Supervisor which span a lot of segments.

Vodafone Egypt

Feb 2015 - Dec 2015 -10 months

Egypt , Cairo

Job Details:• Propose suitable solutions for customers within Hospitality Segment (Educational, pharmaceutical and Touristic Sectors). • Assure that the Solutions will be ready for customers once they need it. • Follow up with Technology Teams to assure that customer get latest releases of solutions. • Processes enhancement. • Reporting

Vodafone Egypt

Sep 2013 - Jan 2015 -1 yr, 4 months

Egypt , Cairo

Job Details:•Monitoring ADSL different channels "Call center- Retail-Corporate-Dealers". •Build and maintain excellent customers’ relationships. •Investigate and resolve customer problems with services rendered. •Drive a customer experience culture to positively impact the customer’s feelings about Vodafone. •Analysis of actual vs. planned centre performance and highlight areas of improvement.

Vodafone Egypt

Apr 2013 - Aug 2013 -4 months

Egypt , Cairo

Bachelor's Degree in Electronics, Communications and Computer Engineering
Helwan University
Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
BMS (Bayan Modern School )
Jan 2006

I have achievements as Journalist in Washwasha Newspaper