
Sandy Samir Abdo
Junior Accountant
New Nozha, Cairo, EgyptWork Experience
Customer Support RepresentativeFull Time
- Job Details:My responsibilities was: 1) Handling 90+ call per shift. 2) Achieving 100% customer satisfaction 3) Answer all customer's inquires 4) Submitting complaints on CRM system whenever needed to solve the customer's complaint 5) Follow up with the customer till making sure the issue is solved 6) Cross-Trained new hires
Education
Faculty of Commerce - English Department - Ain Shams University in Business
Ain Shams University (ASU)Jan 2019 - Jan 2023 - 4 yr
High School - Thanaweya Amma
Our lady of perpetual succor schoolJan 2019
Skills
- Communication
- Multitasking
- Time Managemet
- MS Office
- Problem Solving
- Accounting
- Finance
- Team Leadership
- Customer Service
- Customer Satisfaction
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Languages
Arabic
FluentEnglish
AdvancedFrench
IntermediateSpanish
Beginner
Training & Certifications
Soft Skills
ASU Career Center·2023Entrepreneurship
Commercial International Bank·2022Financial Inclusion
Commercial international Bank·2021