SM

Sandy Mostafa

Customer Service at CIB Bank - Smart Village

Maadi, Cairo, Egypt

Work Experience

  • Social Media OfficerFull Time

    CIB Bank - Smart Village

    Nov 2015 - Sep 2017 -1 yr, 10 months

    Egypt

    • Job Details:• Analyze customer interactions through different social media platforms. • Forward customers concerns and suggestions to all stake holders. • Handling complaints and turn them into positive experiences • Preparing reports concerning the page's performance (reach, interactions..etc,) • Insure quality in our replies (copyright, terminology...etc,)

  • Customer Service Full Time

    CIB Bank - Smart Village

    Aug 2014 - Present -10 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Answering customer's inquiries, requests and complaints regarding the bank's products and services. Handling different types of customers: Mass, plus, wealth in addition to merchants (acquiring). • Provides relevant and accurate information (Services, Products & Policies) • Ensure elimination of wrong transactions that leads to financial negative impact • Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction • Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements

    • Education

    • Bachelor's Degree in Italian & English

      alsun ain shams

      Jan 2008 - Jan 2011 - 3 yr

    • High School - Thanaweya Amma

      Saint Fatima Language School

      Jan 2007 

    Achievements

    I was working as a social media officer doing the below : • Analyze customer interactions through different social media platforms. • Forward customers concerns and suggestions to all stake holders. • Handling complaints and turn them into positive experiences • Preparing reports concerning the page's performance (reach, interactions..etc,) • Insure quality in our replies (copyright, terminology...etc,)

    Skills

    • Microsoft Office
    • Microsoft Office
    • Banking

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • Italian

      Advanced

    Training & Certifications

    • Cutomer Service Etiquitte

      CIB Bank·2017

    • Cutomer Service Etiquitte

      CIB Bank·2017

    • English Language

      Berlitz·2006
    Share this Profile