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Sandy Tarek sobhy Aziz

It Technical Support Engineer

Zaytoun, Cairo, Egypt

Work Experience

  • It Technical Support EngineerFull Time

    TheWayOut

    Oct 2019 - Aug 2020 -10 months

    Egypt , Cairo

    • Job Details:Summary of job description: -----------------------------------------  Monitoring and maintaining the IP network, servers and any telecommunication equipment .  Handling all technical issues with ADSL and Leased Line .  Handling all technical issues for E-mail and Domain ‘s client .  Handle cases and trouble Tickets and follow the appropriate escalation process .  Handling customer’s complaints/inquires
  • Education

    • Technical Diploma in System Administration

      Information Technology Institute (ITI)

      Jan 2020 - Jan 2021 - 1 Year

    • Technical Diploma in IT Administration

      Information Technology Institute (ITI)

      Jan 2020 - Jan 2020 - 0 Month

    • Bachelor's Degree in Engineering

      Helwan University

      Jan 2019 

    • High School - Other

      Dar el saada language school

      Jan 2013 

    Skills

    • Networking
    • Support
    • HelpDesk
    • Information Technology (IT)
    • Network Administration
    • System Administration
    • Linux
    • Windows Server 2016
    • Linux Operating System
    • Customer Support
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Microsoft certified : Azure Fundamentals (AZ-900).

      Microsoft·2021
    • CCNA

      CISCO·2021
    • PCCSA

      Palo Alto·2021
    • PCCET

      Palo Alto·2021
    • HTML5 , CSS3

      udemy·2017
    • User Experience design

      IT-worx·2017
    • Telecommunication

      Telecom Egypt·2016
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