SS
Sandeep Sangwan
Team Lead – Audit Quality at KPMG Resource Centre Pvt. Ltd.
Dubai, United Arab EmiratesWork Experience
KPMG Resource Centre Pvt. Ltd.
Nov 2021 - Present -3 yrs
India
- Job Details:Engineered Power BI and Excel dashboards and reports for effective audit and compliance monitoring. Scrutinized large datasets to conduct comprehensive risk assessments, identifying pivotal trends and mitigation strategies. Collaborated with audit and compliance teams to validate data integrity and enhance reporting accuracy.
Team Lead, Sales Pipeline & CRM Operations
KPMG Global Services (KGS)
Sep 2014 - Nov 2021 -7 yrs, 2 months
India
- Job Details:Managed and supported CRM tools for 4.5 years as part of the sales pipeline team. Conducted onboarding and usage training for CRM users. Resolved CRM queries and coordinated across global teams.
Operations Manager – Customer Support
Libsys Corporation
Apr 2013 - Nov 2016 -3 yrs, 7 months
India
- Job Details:Led national and international client operations, managing escalations, technical support, and customization requirements. Collaborated with cross-functional software and hardware teams to streamline workflows and tailor solutions to client needs.
Sunlife Financial Pvt Ltd
Dec 2010 - Dec 2012 -2 yrs
India
- Job Details:Managed end-to-end enrolment, withdrawal, and claims processing for North American clients, ensuring high accuracy and compliance with SLAs.
Education
Bachelor's Degree in Business Analytics
BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCEJan 2021 - Jan 2024 - 3 yr
Master's Degree in Human Resources Management
MAHARISHI DAYANAND UNIVERSITYJan 2006 - Jan 2009 - 3 yr
Bachelor's Degree in Business/Commerce
MAHARISHI DAYANAND UNIVERSITYJan 2001 - Jan 2005 - 4 yr
Bachelor's Degree
model schoolJan 2000 - Jan 2001 - 1 Year
Skills
- Client Relationship Management
- Project Operations Management
- Workflow Automation
- Cross-Functional Team Management
- Service Level Agreement Monitoring
- Stakeholder Management
- Data analysis and reporting
- analytical decision making
- Regulatory Compliance Oversight
- ETL Process Management
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Languages
English
FluentHindi
Fluent