Basic Info

Sameh wasfy

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service and Sales at Etisalat Misr -- SKY Distribution --

Experience Details

Customer Service and Sales

Customer Service/Support

Experienced (Non-Manager)

Responsible for direct Sales indoor.
Survey the market to identify the inquiries.
Stock ordering and purchasing.
Handling customer’s complaints.
Reporting the activities to sales manager on weekly basics.
Put the forecast plan for annual sales agreement.
Prospecting for new business
Achieve monthly and annual sales target
Achieve and maintain high


Company Details

Etisalat Misr -- SKY Distribution -- (multinational)

Dakahlia, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com

Mar 2017 to present (5 months)
Invigilator at British Council

Experience Details

Invigilator

Training/Instructor

Experienced (Non-Manager)

Checking Class environment according to checklists, British Council and relevant Board requirements.
To give clear instructions at the beginning and end of the examination.
Instructions are given clearly and concisely.
Responsible for the attendance sheet and seating plan.


Company Details

British Council

Dakahlia, Egypt

More than 1000 employees

Training and Coaching

N/A

May 2016 to Mar 2017 (10 months)
Customer Service at Star communication Company

Experience Details

Customer Service

Customer Service/Support

Entry Level

Responsible for direct Sales indoor\outdoor .
Survey the market to identify the inquiries .
Stock ordering and purchasing .
Handling customer’s complaints .
Reporting the activities to sales manager on weekly basics .
put the forecast plan for annual sales agreement.
prospecting for new business
Achieve monthly and annual sales target
Achieve and maintain high


Company Details

Star communication Company

Doha, Qatar

11-50 employees

Recreational Facilities and Services

N/A

Jan 2016 to May 2016 (4 months)
Customer Services at Elmoltazm Tourism Company

Experience Details

Customer Services

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Elmoltazm Tourism Company

Dakahlia, Egypt

11-50 employees

Travel and Tourism

N/A

Sep 2014 to Nov 2015 (1 year 2 months)

Education

Bachelor of Tourism and Hotels in Tourism Guidance

Education Details

Bachelor of Tourism and Hotels

Tourism Guidance

Mansoura University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Mansoura University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ahmed lotfi elsaid

Egypt

2008

A / Excellent / 85 -100%

N/A

ahmed lotfi elsaid
2008

Training and Courses

Training/Course Details

International Computer Driving License

Nov 2012

The Ministry of Communication

N/A

Training/Course Details

Galileo Course

Nov 2014

Galileo Inc

N/A

Training/Course Details

Amadeus Course

Jan 2015

Amadeus Inc

N/A

Training/Course Details

ICDL

Nov 2012

The ministry of communications

N/A

Training/Course Details

Bolish

Dec 2012

Polish Embassy

N/A

Training/Course Details

Customer Service

Sep 2011

Port Ghalib Resort in Hurghada (Egypt)

Cooperative Education Work

Training/Course Details

Customer Service

Sep 2010

Movenpick Resort in Sharm el-Sheikh (Egypt)

Cooperative Education Work

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

Amadeus CourseArabicBolishBoxingCreativeCustomer ServiceCustomer Service And SalesCustomer ServiceeCustomer ServicesEnglishEtisalat Misr -- SKY Distribution --FootballGalileo CourseHelpICDLInternational Computer Driving LicenseInvigilatorLeadershipManagementOrganizerPlannerProblem SolverReadingRecreational Facilities And ServicesSalesSocialSupportTeam WorkerTelecommunicationsTicketingTourismTourism GuidanceTraining And CoachingTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Fields of Expertise

Customer Servicee

Customer Servicee

: Expert

: Extreme - I love it!

:

1-3 years

Leadership

Leadership

: Advanced

: High

:

1-3 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

team worker

team worker

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

1-3 years

Ticketing

Ticketing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Creative, Organizer, Problem Solver, Social

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_home

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