Basic Info

Samar Aziz

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior HR Generalist at Tawasol Holding Group

Experience Details

Senior HR Generalist

Human Resources

Experienced (Non-Manager)

• Administer various human resource plans and procedures for all company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.
• Handle organizational development by making Job Analysis and job descriptions, Job Evaluation, Grading system
• Update system manual [Process/ Document Flow Charts/ System Forms, policies
• Administer the compensation program; monitors the performance evaluation program and revises as necessary.
• Responsible for Performance Management System
• Participate in improving organizational culture
• Handle Training need assessment, training plan, and implementation
• Participate and Maintain organization staff by establishing a recruiting, testing, and interviewing program
• Conduct periodic pay surveys
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintain employee benefits programs and inform employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management
• Contribute to team effort by accomplishing related results as needed


Company Details

Tawasol Holding Group

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Feb 2017 to present (8 months)
Senior Recruitment specialist at Wasla outsourcing

Experience Details

Senior Recruitment specialist

Human Resources

Manager

N/A


Company Details

Wasla outsourcing

Cairo, Egypt

N/A

Outsourcing/Offshoring , Human Resources

http://wasla.com/

Oct 2016 to Feb 2017 (4 months)
Recruitment specialist at Wasla outsourcing

Experience Details

Recruitment specialist

Human Resources

Manager

• Supervise & interact closely with recruitment coordinators as well as continuous follow up
• Setting KPIs and provide feedback to subordinates
• Ensure compliance of recruitment processes (evaluation criteria, Reports etc.) to all team
• Discussing with line managers for job specifications, job duties, qualifications and skills.
• Builds recruitment materials for presentations, job fairs and open days
• Marketing/Advertising: to reach a broader and wider market of candidates; finding new, innovating and creative ways to make Wasla an appealing and desirable company to work for, especially for future and recent university graduates.
• Receiving Hiring Request from the Client and working on it with a SL time
• Filing and maintaining candidates database for future open positions
• Preparing weekly and monthly reports to the recruitment manager
• Design and implement recruitment plans
• Work with Recruitment Supervisor to develop and implement standard processes and procedures that support a best in class recruiting function.
• Determine hiring and headcount needs.


Company Details

Wasla outsourcing

Cairo, Egypt

N/A

Outsourcing/Offshoring , Human Resources

http://wasla.com/

May 2014 to Sep 2016 (2 years 4 months)
Customer Service Representative at Vodafone international service

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

- Handling all types of customer calls received by the call center
- Solving the customer’s’ problems.
- Up selling the new products and services and educate the customers how to use them.
- Participate in the daily report of the calls received by the call center.


Company Details

Vodafone international service (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Sep 2013 to Jul 2014 (10 months)
Freelancer Recruiter at Wasla outsourcing

Experience Details

Freelancer Recruiter

Human Resources

Entry Level

Develop a pool of qualified candidates in advance of need contacting community services, colleges, employment agencies and uploading job in recruitment media and social media
 Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate
 Build networks to find qualified passive candidates
 Conduct phone screening in a professional and presentable manner.
 Conduct orientation sessions to potential applicants to qualify them for final interviews
 Assist in modifying & updating job descriptions and specifications.
 Perform other related duties as required.


Company Details

Wasla outsourcing

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

http://wasla.com/

Sep 2012 to Dec 2013 (1 year 3 months)

Achievements


I study HR certificate at AUC

Education

Technical Diploma in Human Resources

Education Details

Technical Diploma

Human Resources

American University in Cairo (AUC), Egypt

Not specified

Organizational Behavior Recrui

N/A

American University in Cairo (AUC)
2015 - 2016
Bachelor's Degree in German department

Education Details

Bachelor's Degree

German department, english as secound language

Alsun ِ, Egypt

C / Good / 65 - 75%

N/A

HR TOT coaching

Alsun ِ
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el zahraa

Egypt

2009

A / Excellent / 85 -100%

N/A

el zahraa
2009

Certifications

Certificate details

BULATS (BUSINESS LANGUAGE TESTING SERVICE)

Oct 2012

B2

N/A

N/A

Cambridge English Language Assessment

multilingual computer-based tests provide instant assessment of language ability for the workplace in English

Certificate details

Human Resources Management (AUC)

May 2016

N/A

N/A

N/A

American University in Cairo (AUC)

- Organizational Behavior
- Recruitment and Selection Management
- Compensation and Benefits Management
- Employee Relation Management

Training and Courses

Training/Course Details

TOT

Feb 2013

Pathways- Cairo University

N/A

Training/Course Details

Call center course in German

Sep 2013

DFA

N/A

BPO at EDU Egypt
Sep 2013

Training/Course Details

BPO

Sep 2013

EDU Egypt

N/A

Training/Course Details

Entrepreneurship

Feb 2013

Intilaqa

N/A

Training/Course Details

German Course B1

Dec 2012

Goethe Institute

N/A

Training/Course Details

TOT

Dec 2014

Wasla Outsourcing

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBPOBULATS (BUSINESS LANGUAGE TESTING SERVICE)Call Center Course In GermanCreativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishEnglish As Secound LanguageEntrepreneurshipFreelancer RecruiterGermanGerman Course B1German DepartmentHRHard WorkerHuman ResourcesHuman Resources (HR)Human Resources Management (AUC)LearningMarktingMicrosoft ExcelMicrosoft WordNegotiatorOD/ Com& BenOffshoringOutsourcingProblem SolverRecruitmentRecruitment SpecialistSenior HR GeneralistSenior Recruitment SpecialistSocializingSupportTOTTelecommunicationsTrainingVodafone International Service

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

German

German

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

1-3 years

Markting

Markting

: Intermediate

: High

:

Less than 1 year

OD/ Com& Ben

OD/ Com& Ben

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Negotiator, Customer-oriented, Creative, Problem Solver

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilehttps://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilehttps://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilehttps://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profilemhttps://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile

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