Basic Info

Samar sakr

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team leader at Raya contact center

Experience Details

Team leader

Customer Service/Support

Manager

- Handling new client enquiries.
- Involving in the recruitment of new staff.
- Monitoring and training up junior and new staff.
- Coaching Team.
- Ensure adherence to the agreed schedule.
- Praising Team members and creating a positive working environment.


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services, Telecommunications

N/A

Aug 2008 to present (9 years 4 months)
Laboratory Chemist at Laboratories

Experience Details

Laboratory Chemist

Medical/Healthcare

Experienced (Non-Manager)

- Collecting blood Samples.
- Handling Semi - Automated Equipment ( Jenway6300 ).
- Executed and analyzed testes in area including Chemistry, Hematology, Urine analysis, Serology , Bacteriology.
- Preparing Solutions, Labels Tube and specimen containers.
- Arrange media and Plates.
- Documentation Procedures and reporting results.


Company Details

Laboratories

Cairo, Egypt

1-10 employees

Medical Devices and Supplies

N/A

May 2004 to Feb 2014 (9 years 9 months)
Customer Service Representative at Raya Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Handling new client enquirers.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets.
• Coaching my team daily.
• Ensuring the team is provided with adequate material to work.
• Developing a shift plan that provides the headcount coverage required within the specified working hours, allowing for annual vacation.
• Managing the team to ensure adherence to the agreed schedule.
• Generating a strong team spirit.
• Praising team members and creating a positive working environment.
• Dealing with enquiries & answering calls from new and existing customers.
• Suggesting solutions to customers in a positive manner.
• Dealing with all escalated complains and enquiries efficiently and effectively.
• Giving information to customers about company services and products.
• Recording all enquiries and making notes on logging software.
• Resolving assigned incidents within pre-agreed timescales.
• Handling difficult and aggressive customers in a professional manner.
• Organizing and performing customer satisfaction survey.


Company Details

Raya Contact Center

Cairo, Egypt

More then 1000 employees

Business Services - Other

N/A

Jul 2008 to Dec 2012 (4 years 5 months)

Education

BSc in Chemistry

Education Details

BSc

Chemistry

Al Azhar University, Egypt

C / Good / 65 - 75%

Special Chemistry Department (2003 )

Special Chemistry Department (2003 )

Al Azhar University
1998 - 2003

Training and Courses

Training/Course Details

Soft skills and leader ship

May 2010

Raya contact center

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AnimeArabicBusiness Services - OtherChemistryCrochetCustomer ServiceCustomer Service RepresentativeCustomer-orientedDetails-orientedEnglishHard WorkerHealthcare And Medical ServicesInnovativeLaboratory ChemistMS OfficeMedicalMedical Devices And SuppliesMicrosoft WindowsPhotoshopSoft Skills And Leader ShipSupportSupportiveTeam LeaderTelecommunicationsTypist

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

5-7 years

Photoshop

Photoshop

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service Representative

Customer Service Representative

: Expert

: Extreme - I love it!

:

More than 7 years

Laboratory Chemist

Laboratory Chemist

: Advanced

: High

:

More than 7 years

Typist

Typist

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Customer-oriented, Details-oriented, Innovative, Supportive

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