Basic Info

Samar Adel

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation support and Quality control specialist at Edfa3ly

Experience Details

Operation support and Quality control specialist

Manufacturing/Production

Experienced (Non-Manager)

• Supporting and guiding all the agents and solve the customer needs on spot.
• Supporting and covering any employee from any of the operation departments according to the business needs.
• Handling the returns of the defective products from our warehouses in United States of America and Egypt.
• Solving and analyzing every mistake that was made by the system, employee or agent and that occur under the regulation of the service.
• Follow up on the mistakes and draw to operation manager in order to prevent any future occurrence.
• Following certain strategies to improve each department's performance in order to maximize service quality and customer appreciation for the service and products.

• Maintaining customer satisfaction by solving any operational issue or problem may face the customer before and after receiving the products.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Consumer Services , Business Services - Other

www.edfa3ly.co

Oct 2015 to present (1 year 2 months)
Product Return specialist at Edfa3ly.com

Experience Details

Product Return specialist

Logistics/Supply Chain, Manufacturing/Production

Experienced (Non-Manager)

-Handling the returns of the defective,wrong and unwanted products upon customer demand from our warehouses in Egypt to the merchandiser in United States of America and Dubai.
-Handling the returns of the defective,wrong and unwanted products upon customer demand from our warehouses in USA and Dubai to the merchandiser.
-Follow up with the courier companies that work with the products return to ensuring the quality of the return service.


Company Details

Edfa3ly.com

Cairo, Egypt

101-500 employees

Business Services - Other

www.edfa3ly.co

Mar 2016 to present (9 months)
Researcher Assistant at Egyptian Petroleum Research Institute

Experience Details

Researcher Assistant

R&D/Science, Analyst/Research, Engineering - Telecom/Technology

Entry Level

- Do many researches for the oil-gas sources.
- Explore promising area of production of gas , oil ,water and petroleum.
- Use advanced tools to improve the researching process based on a previous studies.
- Investigate and locate the utilities and detect the impedance of the land to build on it.
- improve the usage of software and programs that related to the geophysics and geology
- this job need an active person able to work hard climb mountains , good interpreter and person with huge imagination and prediction.


Company Details

Egyptian Petroleum Research Institute

Cairo, Egypt

More than 1000 employees

Oil and Gas, Chemicals, Engineering Services

http://www.epri.sci.eg/

Sep 2014 to Jan 2016 (1 year 4 months)
Warehouses management specialist at Edfa3ly

Experience Details

Warehouses management specialist

Manufacturing/Production

Manager

• Handling all the delayed items in the warehouses in United States of America, United Kingdom and Dubai.
• Receive reports of the cases related to the products and solve the issue of it to give a hand and ease the warehouse employee’s tasks.
• Make sure that all products were in a good condition till arriving them to Egypt.
• Handling the returns of the defective products from our warehouses in United States of America and Egypt.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Jan 2015 to Oct 2015 (9 months)
Tracking specialist at Edfa3ly

Experience Details

Tracking specialist

Manufacturing/Production

Experienced (Non-Manager)

• Put specific number to follow locate and track every purchased item from the merchandiser to the warehouse.
• Contact the warehouse in USA, UK and Dubai handling the suspended cases of the tracking numbers
• Contact the websites and the sellers to handling the suspended cases of the tracking numbers and handling all the extra/wrong/damaged products in order to minimize loses and ensuring the maximum products quality.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Nov 2014 to Jan 2015 (2 months)
Outbound of reviewing issues with customers (advisory specialist) at Edfa3ly

Experience Details

Outbound of reviewing issues with customers (advisory specialist)

Manufacturing/Production

Entry Level

Handling the outbound inquiries and missing information through phone.
Supporting and guiding all the agents and supervising their inquiries and complains.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Oct 2014 to Nov 2014 (1 month)
Reviewer specialist at Edfa3ly

Experience Details

Reviewer specialist

Manufacturing/Production

Experienced (Non-Manager)

• Review the incoming orders to be proportioned with the company policy rules with the customer needs.

Revising all the required items to make sure that they will be ordered as desired (specs - color - size - quantity - shipping speed).


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Consumer Services , Business Services - Other

www.edfa3ly.co

May 2014 to Oct 2014 (5 months)

Education

MA in Seismic data Processing- Geophysics

Education Details

MA

Seismic data Processing- Geophysics

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2016 - 2017 (Expected)
BA in Geophysics

Education Details

BA

Geophysics

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

masr el gdida

Egypt

2006

A / Excellent / 85 -100%

the second language after English was French

masr el gdida
2006

Certifications

TOEFL
Oct 2015

Certificate details

TOEFL

Oct 2015

507 out of 600

N/A

N/A

Amid East

N/A

ICDL
Aug 2014

Certificate details

ICDL

Aug 2014

N/A

N/A

N/A

IBM

N/A

Training and Courses

Training/Course Details

HR

Apr 2012

Cairo University

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBiotechBusiness Services - OtherChemicalsConsumer ServicesDrawingDrivingEmails CommunicationEngineering ServicesEnglishFlexibleFoodFrenchGeophysicsHRHard WorkerICDLLogisticsManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOil And GasOperation Support And Quality Control SpecialistOperationsOrganizerOutbound Of Reviewing Issues With Customers (advisory Specialist)PhotographyPicturesPlannerProblem SolverProduct Return SpecialistProductionR&DResearchResearcher AssistantRetailReviewer SpecialistRidingScienceSeismic Data Processing- GeophysicsShoppingTOEFLTracking SpecialistTransportationTravelWarehouses Management Specialist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fields of Expertise

emails Communication

emails Communication

: Expert

: Extreme - I love it!

:

1-3 years

drawing

drawing

: Intermediate

: High

:

5-7 years

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/samar-adel-1b3a62110?trk=nav_responsive_tab_profilehttps://www.facebook.com/Saamaar.adelhttps://twitter.com/Saamaar_Adel

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