Basic Info

Samar Adel

3 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Return product specialist at Edfa3ly.com

Experience Details

Return product specialist

Manufacturing/Production, Quality

Experienced (Non-Manager)

• Handling the returns of the defective, damaged, unwanted, extra
products from our warehouses to its vendor.
• Support and follow up the warehouses’ employees to improve our
shipping process.
• Contacting the merchandisers, manufacturer and the courier company
to manage returned and rejected items.


Company Details

Edfa3ly.com

Cairo, Egypt

101-500 employees

Business Services - Other

www.edfa3ly.co

Mar 2016 to present (1 year 4 months)
Head of returns team at Edfa3ly,com

Experience Details

Head of returns team

Customer Service/Support, Quality

Manager

• Handling the returns of the defective, damaged, unwanted, extra
products from our local offices and Warehouses to their vendors.
• Responsible for the training of major process that supposed to be
performed by the warehouses’ employees.
• Support the returns Team with its all tasks.
• List the extra unwanted items on eBay and start to sell them either for
immediate selling or by Auctions.
• Manage the process of shipping the sold products to their buyers.
• Draw monthly report for the sold, returned items and their amount.


Company Details

Edfa3ly,com

Cairo, Egypt

101-500 employees

Business Services - Other

http://www.edfa3ly.co/

Oct 2016 to present (9 months)
Operation support and Quality control specialist at Edfa3ly

Experience Details

Operation support and Quality control specialist

Manufacturing/Production

Experienced (Non-Manager)

• Supporting and guiding all the agents and solve the customer needs
on spot.
• Supporting and covering any employee from any department of the
operations according to the business needs.
• Handling the returns of the defective products from our warehouses in
USA, Gulf and Egypt.
• Solving and analyzing every mistake that was made by the system,
Operations employee or agents and that occur under the regulation of
the service.
• Follow up on the mistakes and draw to operations manager in order to
prevent repetition in the future.
• Following certain strategies to improve each department's
performance in order to maximize service quality and customer
appreciation for the service and products.
• Maintaining customer satisfaction by solving any operational issue or
problem may face the customer before and after receiving the
products.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Consumer Services , Business Services - Other

www.edfa3ly.co

Oct 2015 to Apr 2016 (6 months)
Researcher Assistant at Egyptian Petroleum Research Institute

Experience Details

Researcher Assistant

R&D/Science, Analyst/Research, Engineering - Telecom/Technology

Entry Level

- Do many researches for the oil-gas sources.
- Explore promising area of production of gas , oil ,water and petroleum.
- Use advanced tools to improve the researching process based on a previous studies.
- Investigate and locate the utilities and detect the impedance of the land to build on it.
- improve the usage of software and programs that related to the geophysics and geology
- this job need an active person able to work hard climb mountains , good interpreter and person with huge imagination and prediction.


Company Details

Egyptian Petroleum Research Institute

Cairo, Egypt

More than 1000 employees

Oil and Gas, Chemicals, Engineering Services

http://www.epri.sci.eg/

Sep 2014 to Jan 2016 (1 year 4 months)
Warehouses management specialist at Edfa3ly

Experience Details

Warehouses management specialist

Manufacturing/Production

Manager

• Handling all the delayed items in the warehouses in USA, United
Kingdom and the gulf.
• Receive reports of the cases related to the products and solve the
issue of them to give a hand and ease the tasks of warehouses’
employees.
• Make sure that all products were in a good condition till handed them
to the local offices.
• Handling the returns of the defective products from our warehouses in
USA, Gulf and Egypt.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Jan 2015 to Oct 2015 (9 months)
Tracking specialist at Edfa3ly

Experience Details

Tracking specialist

Manufacturing/Production

Experienced (Non-Manager)

• Put specific number to follow, locate and track every purchased item
from the merchandiser to the warehouse.
• Contact the warehouse in USA, UK and Dubai handling the suspended
cases of the tracking numbers.
• Contact the websites and the sellers to handle the suspended cases of
the tracking numbers and handle all the extra products in order to
minimize loses and ensuring the maximum products quality.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Nov 2014 to Jan 2015 (2 months)
Outbound of reviewing issues with customers (advisory specialist) at Edfa3ly

Experience Details

Outbound of reviewing issues with customers (advisory specialist)

Manufacturing/Production

Entry Level

Handling the outbound inquiries and missing information through
phone and E-mails.
• Supporting and guiding agents and supervising their inquiries and
complains.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Business Services - Other, Consumer Services

www.edfa3ly.co

Oct 2014 to Nov 2014 (1 month)
Reviewer specialist at Edfa3ly

Experience Details

Reviewer specialist

Manufacturing/Production

Experienced (Non-Manager)

• Review the incoming orders to be proportioned with the company
policy rules and the customer needs.
• Revising all the required items to make sure that they will be ordered
as desired (specs - color - size - quantity - shipping speed).


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Retail, Consumer Services , Business Services - Other

www.edfa3ly.co

May 2014 to Oct 2014 (5 months)

Education

MA in Seismic data Processing- Geophysics

Education Details

MA

Seismic data Processing- Geophysics

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2016 - 2017
BA in Geophysics

Education Details

BA

Geophysics

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

masr el gdida

Egypt

2006

A / Excellent / 85 -100%

the second language after English was French

masr el gdida
2006

Certifications

TOEFL
Oct 2015

Certificate details

TOEFL

Oct 2015

507 out of 600

N/A

N/A

Amid East

N/A

ICDL
Aug 2014

Certificate details

ICDL

Aug 2014

N/A

N/A

N/A

IBM

N/A

Training and Courses

Training/Course Details

HR

Apr 2009

Cairo University

very briefly course, 2 hours session with no certificate

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBiotechBusiness Services - OtherChemicalsConsumer ServicesCustomer ServiceDrawingDrivingEmails CommunicationEngineering ServicesEnglishFlexibleFoodFrenchGeophysicsHRHard WorkerHead Of Returns TeamICDLManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOil And GasOperation Support And Quality Control SpecialistOperationsOrganizerOutbound Of Reviewing Issues With Customers (advisory Specialist)PhotographyPicturesPlannerProblem SolverProductionQuality AssuranceQuality ControlR&DResearchResearcher AssistantRetailReturn Product SpecialistReviewer SpecialistRidingScienceSeismic Data Processing- GeophysicsShoppingSupportTOEFLTracking SpecialistTravelWarehouses Management Specialist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

More than 7 years

Fields of Expertise

emails Communication

emails Communication

: Expert

: Extreme - I love it!

:

1-3 years

drawing

drawing

: Intermediate

: High

:

5-7 years

Key Skills

Planner, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/samar-adel-1b3a62110?trk=nav_responsive_tab_profilehttps://www.facebook.com/Saamaar.adelhttps://twitter.com/Saamaar_Adel

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