Samar Samy Mahmoud

Senior pharmacist - Insurance CoordinatorFull Time

• Job Details:Responsible for providing excellent customer service over the phone, email and through WhatsApp service for insurance companies members mainly" Bupa Global"and providers. Coordinate between all the involved parties and ensure that the correct documentation is received from patients and the correct medications were dispensed Answer inquiries from both members and providers and responsible for submitting a prior authorization request for patients Resolve customer  complaints via phone, email, mail or social media

Senior pharmacistFull Time

• Job Details:Provides pharmacological information by answering questions and requests of health care providing information and advice about drugs, their side effects, correct dosage, and proper storage Advising customers on the selection of medication brands, medical equipment or healthcare supplies. Resolve customer  complaints via phone, email, mail or social media.