Samar Adel Maamon

Senior Customer Service AdvisorFull Time

• Job Details:•Deals directly with customers either by telephone or electronically. •Responds promptly to customer inquiries. •Handles and resolves customer complaints. •Obtains and evaluates all relevant information to handle inquiries and complaints. •Performs customer verifications. •Process orders, forms, applications and requests. •Directs requests and unresolved issues to the designated resource. •Manages customers' accounts. •keeps records of customer interactions and transactions. •Records details of inquiries, comments and complaints. •Records details of actions taken. •Manages administration. •Communicates and coordinates with internal departments. •Follows up on customer interactions