Samar Gamal Zakher

Operational Specialist & Account ManagerFull Time

• Job Details:_ Receive customer requests from the site and start processing them. _ Requesting the requested goods from suppliers and knowing the date of receipt until it is shipped to the customer. _ Ensuring the quality of the goods before shipping to the customer and doing the necessary according to each order. _ Sending the request to the customer through the company's shipping employee or shipping company according to the customer's receiving areas. _ Solve the problems faced by customers after the sale process. _ Serve as the lead point of contact for all customer account management matters. _Build and maintain strong, long-lasting client relationships. _ Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. _ Ensure the timely and successful delivery of our solutions according to customer needs and objectives. _Prepare reports on account status. _ Collaborate with sales team to identify and grow opportunities within territory.

Operational SpecialistFull Time

• Job Details:_ Receive customer requests from the site and start processing them. _ Requesting the requested goods from suppliers and knowing the date of receipt until it is shipped to the customer. _ Ensuring the quality of the goods before shipping to the customer and doing the necessary according to each order. _ Sending the request to the customer through the company's shipping employee or shipping company according to the customer's receiving areas. _ Solve the problems faced by customers after the sale process.

Operations ManagerFull Time

• Job Details:Communicate to make decisions related to operational activities and define strategic objectives. _ Plan and monitor workflow daily to ensure smooth and hassle-free work. _ Supervising employees from various departments and providing constructive feedback _ regularly evaluate the efficiency of work procedures by organizational goals and make suggestions for improvements. _ Oversee and organize customer support operations to enhance customer satisfaction. _ Develop a plan to organize the needs of employees and workers for the functioning of the production process. _ Measuring the effectiveness of the system is responsible for reconsidering the determination of its efficiency.  Managed and coordinated the implementation of the new company system "Visual Dolphin" and was responsible for communicating all needed changes and comments to the Lebanese team.