Samar Ahmed Elshamy

Customer Support RepresentativeFull Time

• Job Details:Handling customers of Dr Smile (dental care Company), I mainly handle the cases in the back log and retain the patients that have many problems. I also handle the old chats which the agents leave behind as they are complicated. Part of my rule is organizing the system and adding the correct tickets so that the agents can follow up with the patients correctly. This job is remote.

Customer Support RepresentativeFull Time

• Job Details:I was handling cases from the flights of Lufthansa

Customer Support RepresentativeFull Time

• Job Details:Worked on handling guests in Booking.com and supporting agents to fulfill their daily targets with the correct quality attributes.