Samar Waleed Ali

Admissions & Student Service SpecialistFull Time

• Job Details:• Manage, resolve CEC customer complaints and report any problems to the concerned department. • Provide customers with CEC products and educational service’s information. • Enter new CEC customers’ information on the system. • Update existing CEC customers’ information. • Process CEC various admissions and registration forms (application/registration form, request for refund, petition...). • Process course(s) payments (cash/ credit cards) and issues receipts. • Coordinate payments with the Accounting office. • Identify and escalate priority issues to the Head of Admissions & Registration. • Follow up CEC customers ‘calls where necessary. • Deal with CEC customers face to face and handle their inquiries. • Listen and answer all CEC customer queries via phone or emails. • Respond to any CEC customer’s problems promptly. • Keep records of customer interactions, record details of inquiries, complaints, and comments, as well as action (s)taken. • Maintain records of interactions with the customers in an orderly manner by updating any changes of customer address records. • Contact CEC customers in order to respond to inquiries or to notify them of claim investigation results. • Maintain a follow up on CEC customer’s requests, and any queries that have been solved ensuring that CEC customers are satisfied with the services rendered. • Coordinate and refer any unsolved customer grievances to the Head of Admissions and Registration. • Serve as Program assistants for CEC corporate and training courses.