Samah Walid

Senior Logistics Team

• Job Details:Organizing and distributing delivery agents to cover the entire city. Responsible for hiring couriers, couriers salary, follow up on all orders from submit to delivered status to decrease order duration, reduce city cost, organizing the schedule and vacation days for the couriers, distributing tasks to the team and supervising them.

Sales Partner

• Job Details:Reached out to restaurants and convinced them to join the platform. Presented the platform's benefits to potential partners and closed deals, maintained good relationships with restaurant owners for long-term partnerships, identified new opportunities to grow the partner network, collected feedback to improve the service and partner experience.

Customer Service

• Job Details:Handled customer inquiries and complaints efficiently through live chat, ensuring a positive customer experience. Resolved issues promptly by providing accurate information and personalized solutions, managed multiple chat conversations simultaneously while maintaining high service quality, documented customer interactions and feedback to improve service processes and customer retention.