Samah Elkabeer

Sr. Service Desk Analyst

• Job Details:Works with IT manager to develop plans, forecasts, and budgets for the IT department. Follow up on the IT budget status for computer expenses & supporting services. Monitor incident management database and follow up with assigned personnel to ensure timely resolution of problems, meeting operational service level agreement. Manage the IT assets records which include the machines details, general condition and the machine maintenance record. Manage active directory (user’s creation, modification and password reset). Diagnoses and troubleshooting computers and network hardware’s, analyzes problems, identifies appropriate resources, tests proposed fixes, and follows up to ensure problems are resolved.