Samah Samir Ramadan AlAgamy

Reservation-Ticketing MangerFull Time

• Job Details:-Manage Help-desk Team & Market Travel Agency Support. -Handle &Confirm Passenger Requirement. -Handle Group request with Head office group desk team according to KM group policy. -Pricing & Market fare Comparison. -Developing and motivating team to achieve highest performance. -Leader ship talent monitor staff performance -Build a great communication support with market travel agencies and supporting sales staff to achieve their annual target -PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel). -Excellent relationship building and communication skills. -Good knowledge of airline processes (Pricing/Distribution technology), systems (Amadeus, Sabre) and travel industry in general. -Handle complete group process from the group quote to the creation and assist SEs follow up of the group requests with agents and HQ, and the monitoring of group figures. -Follow up from the group creation to the contract sending &follow up of materialization with penalties collection if any, implement monitoring tools and follow monthly figures.  -Problem-solving skills, efficiency oriented mind set  -Strong mentoring and coaching skills.  -Ability to foster teamwork among team members.

aviation mangerFull Time

• Job Details:Manger all issues related with aviation department. Communicating with Airlines. Chief of call center department. Handling corporates Requirement’s .

Reservation - Ticketing MANGERFull Time

• Job Details:•Manage all Egypt reservation department duties (Tele Sales, Help desk, Checking queues, Handling flight delay, Handling aircraft change, Handling misconnection) Distribution tasks to staff on daily basis (delegation), control and monitor staff productivity and tasks achievement (PFC, Groups, STPC, Refunds, Call Centre incoming and outgoing calls, FFP…etc.) Ensure smooth operation in the section with implemented internal procedures, systematic and orderly filling of all Reservation related task Internal communication and coordination with other departments (Local and HO) to ensure reservation and ticketing queries are handled for the station Handle customer (direct, corporate and travel agency) requirement/ request professionally on a daily basis, ensure minimum complaints including investigate complaints to define and correct weak areas. Manages mishandled passengers, NORECs, and DNB as required each day. Support Customers with seat confirmation and arrange VIP Bookings/ ticketing queries. Inform clients about itinerary,GF product, fare rules and conditions without errors in professional and service oriented manner • Responsible for group bookings request and follow it up till date of travel. • Confirm seats requested by agents & GF sales offices in Egypt • Dealing with route manager staff (HDQ & CRC) in BAHRAIN to assist in seats confirmation. • coordinate with Sales Team to enhance sales movement . • Responsible for STPC (1 night Free of charge hotel booking for more than 8 hours connection). • Monitoring Reservation staff in dealing with agents, passengers and solve any problems. • Flights Reports: 1. Weekly Reports: • Advanced Booking Load for (J/Y Class). • Advanced Premium Booking Load (J) Class. • Advanced Booking Load with Top 20 destination. 2. Monthly Reports: • Total Uplift to find out how many local seats flown in all classes & number of flight delay, and number of denied boarding. • No Show Reports, to find out percentage of no show faced station; comparing and rating local no show with other station no show. 3. Seasonality Reports: Summer & Winter schedule connectivity reports to check & advice, and discuss connection time to other destination we are flaying to (Inbound and Outbound). • OAL Fare Comparison Report for to match with market competition.